At a Glance
- Tasks: Support customers in managing housing costs and ensure tenancy sustainability.
- Company: Join SNG, a leading Housing Association making a difference in communities.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative team environment with a focus on community support.
- Why this job: Make a real impact by helping people secure their homes and manage finances.
- Qualifications: Strong communication skills and experience in customer account management.
The predicted salary is between 30000 - 40000 € per year.
SNG (Sovereign Network Group) is a large Housing Association, where we provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're looking for a Coordinator - Customer Accounts to join our dedicated income team in Greenham (Thatcham), helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively. This is a hybrid working role, where you'll work from home and in the office 2 days per week.
The Role: As a Coordinator - Customer Accounts, you'll play a key part in supporting the income service by providing administrative support to ensure collection of housing costs and promoting tenancy sustainability. Based from our Greenham office, you'll work from home and in the office 2 days per week.
What You'll Be Doing:
- Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.
- Managing housing benefit overpayments, universal credit verifications, and account reconciliations.
- Maintaining accurate records and ensuring financial data meets quality and compliance standards.
- Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.
- Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.
- Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.
- Supporting early intervention strategies for arrears prevention and tenancy sustainment.
What We're Looking For:
- Strong communication and problem-solving skills, with a customer-first mindset.
- Experience within housing, income, or customer account management.
- Knowledge of welfare benefits such as Universal Credit or Housing Benefit.
- Excellent administration and data management skills with strong attention to detail.
- Confident using IT systems and software to manage and analyse financial data.
Coordinator - Customer Accounts in Thatcham employer: SNG (Sovereign Network Group)
SNG (Sovereign Network Group) is an exceptional employer, offering a supportive work culture that prioritises employee well-being and community impact. With hybrid working arrangements from our Greenham office, employees benefit from flexibility while contributing to the vital mission of providing affordable housing and supporting tenants in managing their housing costs. We are committed to fostering professional growth through continuous training and development opportunities, making SNG a rewarding place to build a meaningful career.
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Customer Accounts in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at SNG or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Universal Credit and Housing Benefit. Show us you know your stuff and can handle the financial aspects of the Coordinator role with ease.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to resolve customer issues or manage accounts effectively. We want to see how you tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at SNG.
We think you need these skills to ace Coordinator - Customer Accounts in Thatcham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Coordinator - Customer Accounts. Highlight your experience in housing, income management, and any relevant skills that show you can support customers effectively.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've helped customers manage their accounts or overcome challenges in previous roles.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects your ability to convey information clearly. Use straightforward language and keep it professional yet friendly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of housing benefits, especially Universal Credit and Housing Benefit. Familiarise yourself with the key responsibilities of the Coordinator - Customer Accounts role, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved issues or provided support, and be ready to share those stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles, particularly related to customer accounts or income management. Highlight your problem-solving skills by explaining how you approached these challenges and what the outcomes were.
✨Emphasise Team Collaboration
This role involves working closely with various teams, so it's important to show that you can collaborate effectively. Share examples of how you've worked with different departments in the past, and how you contributed to a positive team environment.
