Technical Services Operations Director

We have a fantastic opportunity to join Sovereign Network Group (SNG) as Technical Services Operations Director to lead the team responsible for SNG's Property Safety, technical and Compliance delivery across SNG's portfolio. Based from either our Wembley, Basingstoke, or Bristol offices, you'll combine office and home working to ensure a positive work/life balance. There will be some travel as required to other offices.

SNG provide over 84,000 homes and invest in communities across the South, West, and East of England, including London, as well as aiming to create thousands of new affordable homes every year. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations.

The Role

You will lead a large team to deliver a customer centric, high quality, value for money, property safety, technical and compliance services for SNG. The delivery will be through a mixture of an inhouse and contractor workforce. You may also use external consultants to assist delivery. You will need to ensure that all works are undertaken in a competent and safe manner with our customers at the centre of everything we do and ensure that SNG meets its commitments, monitors its performance, and evidences its delivery relating to all regulatory and legislative obligations.

Responsibilities include:

• Lead on all Strategic and Operational elements of Property Safety, technical and Compliance delivery across SNG's both residential and non-residential portfolio.
• Accountable for the delivery of selected property safety, technical and compliance programmes and projects to agreed performance and financial standards and targets, ensuring customer satisfaction, cost effectiveness and value for money.
• Develop, agree, monitor, and set stretch targets for key performance indicators across all operational areas.
• To assist in the strategic development and operational delivery of SNGs property safety, technical and compliance services through agreed annual budget spends.
• Set and maintain high levels of safe working practices across all areas of property maintenance and improvement services in line with Health and Safety legislation including CDM.
• Responsible for all aspects of service delivery and performance within the property safety, technical and compliance delivery teams to ensure that SNGs property assets are maintained and improved to protect their core value and to meet the needs and expectations of current and future residents.
• Ensure a detailed local knowledge of asset condition and future investment needs is fully embedded and maintained across service delivery teams.
• Maintain an up-to-date knowledge and awareness of technical, statutory, regulatory, and legislative requirements, standards, and best practice in relation to delivery of safety maintenance services.
• Ensure all resources delivering property and compliance services, including suppliers, are effectively deployed to maximise productivity and focus on delivery of great property maintenance and improvement services which target customer expectations.

What we need from you

• Advanced experience of managing a large multi-disciplinary Maintenance and Engineering Team across technical and compliance environments.
• You will have led, managed, and delivered teams in the Gas, Electrical, EET, Fire and Security – test, repair, install, FRA and FDI action delivery and fire projects, Asbestos removal, Radon testing and remedials, Renewable technology – services and repair, and a background of managing Major work projects.
• Excellent knowledge of programme development and performance improvement in a social housing environment.
• Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service.
• Competent in reviewing and composing technical documentation.
• You will bring strategic thinking, commercial acumen, and values driven behaviours to fulfil our ambitious corporate plan and customer and home and place strategies at both a Locality and ‘SNG' level.
• Evidence of delivering on innovative concepts, utilising future changes in policy to support flexibility in a responsive organisation.

We have some great benefits at SNG, including:

• £450 yearly flexible benefit pot to use against benefits of your choice.
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
• Chance to buy or sell holiday as part of our flexible benefits package.
• Generous matched pension scheme up to 12% and Life cover at 4x salary.
• Options for private medical insurance, dental insurance, and critical illness cover.
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!