At a Glance
- Tasks: Lead the team managing void works for residential properties in London and Herts.
- Company: Join SNG, a leading Housing Association dedicated to providing affordable homes.
- Benefits: Enjoy 25 days holiday, flexible working, and an industry-leading pension scheme.
- Other info: Be part of a dynamic team driving sustainable change and growth.
- Why this job: Make a real impact by improving housing services and supporting your community.
- Qualifications: Experience in managing void works and strong people skills required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
As a leading Housing Association, SNG's purpose is simple - providing good, affordable homes: the foundation for a better life. We are currently expanding our teams and an exciting new opportunity for a Team Leader - Voids to join our Property Services Team in Hertford.
The role
The role will be the operational day to day lead for voids works management in the London and Herts region, ensuring that operation void turnaround targets are met. This role is key to maintain effective contractor management through both direct case management and a data led approach.
This role will ensure that our void works service is process driven, meets the needs of all customers, has robust quality assurance and compliance with specification, and provides value for money.
Responsibilities include:
- Leading the operational delivery of void works to residential properties in the London and Herts region, ensuring that end to end targets are met and that compliance with specification is maintained.
- Maintaining effective void performance reporting that provides insights and opportunities for service improvement.
- Developing processes to improve decision triangulation with key stakeholders in the empty homes and void works function.
- Working closely with property services colleagues across the different locality regions to deliver a high standard void management and develop service improvement plans.
- Overseeing the scheduling and allocation process for surveyor inspections ensuring that coordinators are maintaining accurate and auditable records, and systems are updated within operational targets.
- Ensuring all parties are compliant with void works and lettings processes to ensure the return of good quality voids by the target date.
What we're looking for
- Experience and knowledge of managing a key-to-key void works service.
- Able to analyse business information and formulate metrics that deliver permanent or consolidated progress.
- Ability to inspire, support and develop others to optimise their performance.
- Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work.
- Strong people skills, effective communicator with the ability to influence and challenge.
- Knowledge of relevant health, safety, and environmental legislation with focus on compliance within all activities undertaken by contractors.
- Ability to communicate responsibilities to data users and assure the proper use of data.
- Track record of meeting deadlines and working effectively with others in a complex and dynamic environment.
- Evidence of excellent customer service achievements in a complex delivery environment
What can we offer you
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- 3 additional paid wellbeing days and 2 paid volunteering days
- Industry leading pension scheme, up to 12% matched contributions plus life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance & critical illness cover
- Discounted travel insurance
It's a fantastic time to join us at SNG. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.
Team Leader - Voids in Hertford employer: SNG (Sovereign Network Group)
SNG is an exceptional employer dedicated to providing good, affordable homes while fostering a supportive and inclusive work culture. As a Team Leader - Voids in Hertford, you will benefit from flexible working arrangements, generous holiday allowances, and a commitment to employee wellbeing and development. Join a dynamic team that values your contributions and offers opportunities for growth within a forward-thinking organisation focused on making a positive impact in the community.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Voids in Hertford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who might know about voids management. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by researching SNG and its values. Understand their approach to void works and think of examples from your experience that align with their goals. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Team Leader, you’ll need to inspire and motivate others. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SNG.
We think you need these skills to ace Team Leader - Voids in Hertford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing void works. We want to see how your skills align with our mission of providing good, affordable homes.
Showcase Your People Skills:Since this role involves leading a team, don’t forget to emphasise your ability to inspire and support others. Share examples of how you've built inclusive relationships and motivated your team in the past.
Be Data-Driven:We love a good data story! Include any experience you have with performance reporting or using metrics to drive improvements. This will show us that you can maintain effective contractor management and meet our operational targets.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with SNG.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Voids Inside Out
Make sure you understand the ins and outs of void works management. Brush up on key metrics, turnaround targets, and compliance standards. Being able to discuss these confidently will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and developed teams in the past. Think about specific situations where your leadership made a difference. This is crucial for a Team Leader position, so be ready to share your success stories!
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly. Since the role involves working closely with various stakeholders, demonstrating your communication skills during the interview is key. Use examples to illustrate how you've built inclusive relationships in previous roles.
✨Be Data-Driven
Familiarise yourself with data analysis related to void performance reporting. Be prepared to discuss how you've used data to drive service improvements in the past. Showing that you can leverage data effectively will set you apart from other candidates.
