Service Charge Officer

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Talent Acquisition Specialist @ Sovereign Network Group | Specialising within IT, Housing, HR, Customer Service and Finance

Are you passionate about delivering exceptional customer service and have a keen eye for detail? Sovereign Network Group (SNG) is seeking a dedicated Service Charge Officer to join our team in Basingstoke, on a Fixed Term basis until May 2026. You\’ll follow our hybrid approach combining home and office working, including Tuesdays in the office.

The Role:

You\’ll manage service charge budgets and reconciliations while resolving queries clearly and confidently. Key responsibilities include:

• Calculating accurate service charge budgets for existing homes and new builds.
• Reconciling accounts with precision and applying adjustments.
• Producing clear, compliant service charge statements.
• Tackling customer queries—on the phone or in writing—and resolving them.
• Analyzing data to spot trends, fix discrepancies, and interpret the numbers.
• Keeping records up to date and audit-ready.
• Collaborating with colleagues across teams to streamline processes and improve efficiency.
• Sharing expertise with teammates and mentoring newer members.

About You:

You are someone who:

• Has strong Excel skills and high attention to detail.
• Has previous experience in a similar role or housing knowledge.
• Possesses excellent organizational skills and the ability to prioritize tasks effectively.
• Has strong communication skills, capable of explaining complex information clearly.
• Maintains a customer-focused approach and composure in challenging situations.
• Is a team player contributing positively to a collaborative environment.

Why Join us:

At SNG, we\’re more than just a housing provider; we\’re a community dedicated to making a difference. We offer:

• £450 flex-pot annually, discounted shopping & cycling schemes.
• 25 Days Holiday + Bank Holidays (with an extra day each year up to 30 days).
• Company pension scheme matched up to 12%, life cover at 4x salary.
• Flexible working arrangements.
• Private medical, dental insurance & critical illness cover.
• Various training courses to support your career development.

About Us:

SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes. Our purpose is to provide good, affordable homes that serve as a foundation for a better life. Our vision is thriving communities across generations. We provide over 84,000 homes and invest in communities across the South, West, East of England, including London.

We are committed to our Equality, Diversity, and Inclusion strategy and believe that you can truly be yourself at SNG. Visit our careers site to learn more about us and our values.

Ready to Join Us?

If you\’re ready to bring your skills, energy, and passion to a role where you can make a real impact, we\’d love to hear from you.

Seniority level

• Associate

Employment type

• Contract

Job function

• Analyst

Industries

• Housing and Community Development
• Non-profit Organizations

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