At a Glance
- Tasks: Support customers during our Homes and Place Retrofit programme, ensuring clear communication and engagement.
- Company: Join Sovereign Network Group, a leader in affordable housing and community-focused services.
- Benefits: Flexible working environment with opportunities for personal and professional growth.
- Other info: Dynamic role with a mix of office work, home visits, and travel.
- Why this job: Make a real difference in people's lives while enhancing your skills in customer engagement.
- Qualifications: Experience in customer service, ideally in housing, with a valid driving licence.
The predicted salary is between 30000 - 40000 € per year.
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity to join Sovereign Network Group as a Resident Liaison Officer working from our Greenham Office. This role will include a mix of office, home and travelling to meet with customers across our regions.
To be successful you will need:
- Solid experience within a busy customer focused role, ideally within the housing sector
- Some understanding of building maintenance terminology
- An understanding of retrofit and the impact on people living in their homes
- The ability to manage your own workload
- Driving licence and access to vehicle
Job Purpose: To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process.
Key Accountabilities:
- Deliver the right outcome for our customer in a safe and timely way.
- Support our customers through our Homes and Place retrofit programme.
- Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced.
- Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have.
- Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date.
- Attend site meetings, events, appointments with customers, contractors or stakeholders as required.
- Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience.
- Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve.
- Provide support enabling the team to produce regular briefing notes and reports.
- Promote a positive collaborative culture of Building Safety and Compliance.
- Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation.
A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.
Resident Liaison Officer - Retrofit Delivery employer: SNG (Sovereign Network Group)
At Sovereign Network Group, we pride ourselves on our commitment to social purpose and customer-centric values, making us an exceptional employer for those passionate about creating better living environments. Our Greenham Office offers a collaborative work culture where employees are empowered to engage with customers directly, ensuring meaningful contributions to our Homes and Place Retrofit programme. With opportunities for professional growth and a focus on employee well-being, we provide a supportive environment that values innovation and teamwork.
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Retrofit Delivery
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with retrofit projects. Attend local events or online webinars to connect with potential employers and get your name out there.
✨Tip Number 2
Show off your customer service skills! When you get the chance to chat with hiring managers, share specific examples of how you've successfully engaged with customers in the past. This will highlight your experience and make you stand out.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay informed about the latest trends in retrofit and building maintenance. Being knowledgeable about the industry will not only help you in interviews but also show that you're genuinely interested in the role and the company’s mission.
We think you need these skills to ace Resident Liaison Officer - Retrofit Delivery
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer-focused roles, especially in the housing sector. We want to see how you've made a difference for customers in the past!
Know Your Stuff:Familiarise yourself with building maintenance terminology and retrofit concepts. We appreciate candidates who can demonstrate an understanding of these areas, so don’t shy away from mentioning relevant knowledge or experiences.
Be Clear and Concise:When writing your application, keep it clear and to the point. We value straightforward communication, just like we aim to provide to our customers. Avoid jargon unless it's necessary!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance terminology and retrofit processes. Being able to speak confidently about these topics will show that you understand the role and its impact on residents.
✨Customer Focus is Key
Since this role is all about customer engagement, think of examples from your past experience where you've successfully managed customer relationships. Be ready to discuss how you listened to their needs and resolved any issues they faced.
✨Show Your Organisational Skills
The ability to manage your own workload is crucial. Prepare to talk about how you prioritise tasks and keep track of multiple projects. Maybe share a time when you juggled several responsibilities and still delivered great results.
✨Be Ready to Collaborate
This position involves working with various stakeholders, so be prepared to discuss your teamwork experiences. Highlight how you've worked collaboratively in the past to improve services or customer experiences, and how you can bring that to the table at Sovereign Network Group.
