At a Glance
- Tasks: Negotiate payment arrangements and provide welfare advice to customers.
- Company: Join SNG, a company passionate about inclusion and community support.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in income management or debt recovery is essential.
The predicted salary is between 32000 - 38000 € per year.
We have an opportunity for an Income Officer to join our Customer Accounts team at SNG. This role will cover the Newbury and Reading area, you'll be based from our Greenham Hub. This is a Permanent role, with a mix of working at home, with our customers and in the office. You'll need a full UK Drivers License and your own transport is essential.
The Role:
- As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.
- You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
To be successful in this role you'll need:
- Experience in income management or debt recovery/collection
- Knowledge and experience of either social housing, home ownership or the private rented sector
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
You'll be visiting our customers so a full UK Drivers License and access to your own car is essential.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Please note a Basic DBS check will be undertaken for the successful candidate.
Income Officer in Reading employer: SNG (Sovereign Network Group)
Sovereign Network Group is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a generous benefits package including flexible holiday options, enhanced parental leave, and a commitment to diversity and inclusion, employees can thrive in a dynamic environment while making a meaningful impact in the Newbury and Reading area.
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at SNG. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, be ready to discuss your experience in debt recovery and how you've helped customers in the past. Real-life examples can make a huge impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates about SNG there.
We think you need these skills to ace Income Officer in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Officer role. Highlight your experience in income management or debt recovery, and don’t forget to showcase your excellent customer service skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our values at SNG. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Experience:When filling out your application, be sure to include specific examples of your past work that relate to the responsibilities of an Income Officer. Whether it's negotiating payment arrangements or managing customer accounts, we want to know what you've done!
Apply Through Our Website:We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can explore more about our company culture and benefits while you’re there!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and debt recovery. Familiarise yourself with the social housing sector and welfare benefits, as these will be key topics during your interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service skills. Think about times when you've successfully negotiated payment arrangements or provided advice to customers, as this will demonstrate your ability to handle the responsibilities of the Income Officer role.
✨Be Ready for Real-Life Scenarios
Expect situational questions that may involve negotiating with customers or managing difficult conversations. Practise how you would approach these scenarios, showcasing your decision-making skills and diplomatic approach.
✨Demonstrate Your Proactive Nature
Since the role requires a self-starter attitude, come prepared to discuss how you manage your workload independently. Share examples of how you've prioritised tasks in busy situations and taken initiative in previous roles.
