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- Tasks: Resolve complex housing queries and support customers through various channels.
- Company: Join Sovereign Network Group, a leader in affordable housing.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong customer service skills required.
- Other info: Flexible working environment with opportunities for career growth.
The predicted salary is between 28000 - 37000 £ per year.
We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Newbury office. This is a full time fixed term role until April 2027 where you'll be working from home and in the office at least two days a week. The starting salary is £32,000 - £37,000 depending on experience.
The role: At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome. As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches. You'll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
What you'll need:
- Previous experience of delivering a range of housing management services
- The ability to self-motivate and be highly organised
- Experience of working collaboratively with internal and external stakeholders
- The ability to use multiple computer systems
- Previous experience of working with customers in a busy environment
- The ability to problem solve and recognise when there's a risk
What we can offer you: As a member of the Customer Services Team you will be part of a collaborative, motivated and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services
About us: At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Houisng Specialist - Customer Services in Newbury employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Houisng Specialist - Customer Services in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sovereign and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Housing Specialist and be ready to share specific examples.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss how you've tackled complex housing queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Houisng Specialist - Customer Services in Newbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Specialist role. Highlight your relevant experience in housing management and customer service, showing us how you can deliver the right outcomes for our customers.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We want to see your ability to think critically and resolve problems effectively, especially in a busy environment.
Be Yourself: We value authenticity! Let your personality shine through in your written application. Share your passion for helping others and how you align with our commitment to equality, diversity, and inclusion.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our careers site. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Housing Stuff
Make sure you brush up on your housing management knowledge before the interview. Familiarise yourself with common tenancy issues, safeguarding protocols, and anti-social behaviour policies. This will show that you're not just interested in the role but also understand the complexities involved.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully handled customer queries in the past. Think about times when you resolved complex issues or collaborated with others to find solutions. This will demonstrate your ability to engage with customers effectively and your commitment to delivering a great service.
✨Be Organised and Self-Motivated
Since this role requires a lot of self-motivation and organisation, come prepared to discuss how you manage your time and tasks. You might want to share specific tools or methods you use to stay organised, especially when juggling multiple computer systems and queries.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.