Maintenance Surveyor - London and Herts

Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters. We are now the 6th largest housing association by size - with almost 3000 colleagues, over 85,000 homes and over 200,000 customers across London and the South.

We have an exciting new opportunity for a Maintenance Surveyor to join our Property Services Team in our Hive Hub covering Wembley and Hertfordshire area, working across 25,000 properties.

The role involves:

• Investigation, identification, diagnosis and problem solving of day to day maintenance issues raised either internally or by our customers.
• Owning the day to day technical support for your locality, allowing our in house trades delivery teams and external contractors to carry out works required at first visit.
• Carrying out inspections as needed prior to, during and on completion of repairs.
• Providing a specification, including scope of works, quantities and budgeted costs and timescale that will resolve maintenance issues reported.
• Ensuring works are completed safely, to the required standard and specification, in the most effective and efficient manner and to a high level of customer satisfaction.
• Maintaining high quality data within the property systems.
• Ensuring a detailed local knowledge of customer, asset and investment needs across your locality.
• Developing own capability through continual personal and professional development to ensure knowledge is kept up to date.

What you'll need to be successful in this role:

• HNC in building related subject.
• Knowledge and understanding of the diverse lifestyles and needs of residents.
• Knowledge of repairs and maintenance in the context of social housing.
• Knowledge of the building industry.
• Ability to work to tight deadlines.
• Experience with landlord and tenant issues arising from leasehold properties.
• Relevant experience in a maintenance reactive/responsive repairs capacity with a sound technical knowledge of building maintenance services.
• Experience of undertaking complex defect diagnoses across building types (including modern methods of construction), building technologies and building services.
• Experience of working with residents and involving them in monitoring and shaping services.
• Experience of managing and administrating large and complex contracts delivering high volumes of multidisciplinary repairs to housing.
• Experience of project managing planned maintenance and/or major repairs, especially in respect of void works, elemental replacements, etc.

Desirable:

• Technical member of the RICS (Tech RICS) or relevant construction qualification.
• Knowledge of housing, housing law and the regulatory framework.
• Knowledge of partnering and a range of procurement mechanisms and procedures.
• Knowledge of building practice, building law and emerging trends.
• Knowledge of Party Wall procedures and practice.
• Ability to contribute to budget setting.
• Experience of implementing quality systems.

There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence. This role is also subject to a basic DBS disclosure.