Maintenance Surveyor - London and Herts

Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters. We are now the 6th largest housing association by size - with almost 3000 colleagues, over 85,000 homes and over 200,000 customers across London and the South. We have an exciting new opportunity for a Maintenance Surveyor to join our Property Services Team in our Hive Hub covering Wembley and Hertfordshire area, working across 25,000 properties.

The role involves reporting into the Operations Manager, where you'll be responsible for the investigation, identification, diagnosis and problem solving of day-to-day maintenance issues raised either internally or by our customers. You'll own the day-to-day technical support for your locality, allowing our in-house trades delivery teams and external contractors to carry out works required at first visit. You'll also be responsible for:

• Carrying out inspections as needed prior to, during and on completion of repairs.
• Providing a specification, including scope of works, quantities and budgeted costs and timescale that will resolve maintenance issues reported.
• Ensuring works are completed safely, to the required standard and specification, in the most effective and efficient manner and to a high level of customer satisfaction.
• Maintaining high quality data within the property systems.
• Ensuring a detailed local knowledge of customer, asset and investment needs across your locality.
• Developing own capability through continual personal and professional development to ensure knowledge is kept up to date.

What you'll need to be successful in this role:

• HNC in building related subject.
• Knowledge and understanding of the diverse lifestyles and needs of residents.
• Knowledge of repairs and maintenance in the context of social housing.
• Knowledge of the building industry.
• Ability to work to tight deadlines.
• Experience with landlord and tenant issues arising from leasehold properties.
• Relevant experience in a maintenance & reactive/responsive repairs capacity with a sound technical knowledge of building maintenance services.
• Experience of undertaking complex defect diagnoses across building types (including modern methods of construction), building technologies and building services.
• Experience of working with residents and involving them in monitoring and shaping services.
• Experience of managing and administrating large and complex contracts delivering high volumes of multidisciplinary repairs to housing.
• Experience of project managing planned maintenance and/or major repairs, especially in respect of void works, elemental replacements, etc.
• Technical member of the RICS (Tech RICS) or relevant construction qualification.
• Knowledge of housing, housing law and the regulatory framework.
• Knowledge of partnering and a range of procurement mechanisms and procedures.
• Knowledge of building practice, building law and emerging trends.
• Knowledge of party wall procedures and practice.
• Ability to contribute to budget setting.
• Experience of implementing quality systems.

There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence. This role is also subject to a basic DBS disclosure.