Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service adoption, ensuring seamless integration of new tech for colleagues.
- Company: Join Sovereign Network Group, a dynamic organisation providing affordable homes across London and the South.
- Benefits: Enjoy flexible working, 25+ days holiday, a generous pension scheme, and wellbeing discounts.
- Why this job: Make a real impact in a supportive environment while developing your skills and career.
- Qualifications: Experience in IT service adoption, strong leadership, and excellent communication skills required.
- Other info: This is a full-time, fixed-term role with a salary of around £56,000.
The predicted salary is between 48000 - 64000 £ per year.
We have an opportunity for an IT Service Adoption Lead to join our team in Basingstoke. This is a full time, fixed term contract for 12 months with a mix of home and office working. The starting salary is circa £56,000 depending on experience.
The Role: As an IT Service Adoption Lead you'll be contributing to Sovereign Network Groups (SNG) organisational resilience. Assuring new IT services are seamlessly accepted into our colleagues working lives and continually improving our IT offering to meet business needs. You'll manage and maintain the service adoption process from IT service transition into IT service delivery, working closely with the IT service delivery and IT service design and transaction teams. You will train and support colleagues throughout SNG on new and changed technology and chair regular focus groups with key stakeholders.
What we need from you: As an IT Service Adoption Lead at SNG you will need experience of developing a maturing IT Service Adoption capability. This will be in a multi-tiered IT support environment based on ITIL best practice. You will need excellent stakeholder management skills and the ability to influence and motivate others around the use of technology. An ITIL v3 or v4 Foundation certificate would be an advantage.
We are looking for:
- A proactive approach
- Strong leadership skills and the ability to communicate and champion IT service adoption processes
- Analytical and problem-solving skills
- Excellent communication and reporting skills
- Experience in creating training materials and guides
What we can offer you: As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme
- A range of wellbeing discounts including Gym Memberships
About us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
IT Service Adoption Lead employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Adoption Lead
✨Tip Number 1
Familiarise yourself with ITIL best practices, especially if you have an ITIL v3 or v4 Foundation certificate. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to effective IT service management.
✨Tip Number 2
Showcase your stakeholder management skills by preparing examples of how you've influenced and motivated others in previous roles. This will highlight your ability to lead and champion IT service adoption processes effectively.
✨Tip Number 3
Prepare to discuss your experience in creating training materials and guides. Being able to articulate your approach to training and support will be crucial, as this role involves helping colleagues adapt to new technologies.
✨Tip Number 4
Research Sovereign Network Group's recent projects and initiatives. Being knowledgeable about their work will allow you to tailor your responses during interviews and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace IT Service Adoption Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service adoption and stakeholder management. Use specific examples that demonstrate your leadership skills and ability to influence others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and problem-solving skills. Mention your familiarity with ITIL best practices and how you can contribute to the seamless adoption of IT services.
Highlight Training Experience: Since the role involves creating training materials, emphasise any previous experience you have in developing training guides or conducting training sessions. This will show your capability in supporting colleagues with new technologies.
Showcase Communication Skills: In both your CV and cover letter, provide examples of how you've effectively communicated with stakeholders. Highlight any experience you have in chairing focus groups or leading discussions, as this is crucial for the role.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Understand ITIL Best Practices
Familiarise yourself with ITIL v3 or v4 principles, as this role heavily relies on these frameworks. Be prepared to discuss how you've applied ITIL practices in previous roles and how they can enhance service adoption.
✨Showcase Stakeholder Management Skills
Demonstrate your ability to influence and motivate others during the interview. Prepare examples of how you've successfully managed stakeholders in the past, particularly in relation to technology adoption.
✨Prepare Training Material Examples
Since creating training materials is a key part of the role, bring examples of training guides or materials you've developed. Discuss your approach to training and how you ensure colleagues are comfortable with new technologies.
✨Exhibit Strong Communication Skills
Effective communication is crucial for this position. Practice articulating your thoughts clearly and concisely, and be ready to explain complex IT concepts in simple terms to non-technical stakeholders.
