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- Tasks: Manage customer accounts, ensuring timely payments and providing tailored support.
- Company: Join SNG, a leading housing association dedicated to affordable homes.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and knowledge of debt recovery processes required.
- Other info: Flexible hybrid working with opportunities for personal growth.
The predicted salary is between 18243 - 21284 £ per year.
Join us at SNG (Sovereign Network Group) as an Income Officer in the Customer Accounts team in Hurn.
Pay range: This range is provided by SNG (Sovereign Network Group). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: This is a part‑time, permanent role (25.5 hours per week) with a starting salary of £18,243 – £21,284 per year (full time equivalent £30,000 – £35,000) and a hybrid working pattern – a mix of home, office, and customer visits.
What you’ll be doing:
- Proactively manage a portfolio of customer accounts, ensuring payments are collected promptly and arrears are minimised.
- Take early action to prevent arrears and provide tailored support.
- Negotiate affordable and sustainable repayment arrangements.
- Monitor payment plans and take appropriate recovery action when needed.
- Prepare documentation and represent SNG at court hearings if required.
- Provide advice on welfare benefits and carry out income and expenditure assessments.
- Work closely with internal teams and external agencies to ensure customers receive the right support.
- Maintain accurate records and ensure compliance with policies and regulations.
What we’re looking for:
- Strong communication skills and a sensitive approach to financial conversations.
- Knowledge of arrears management, debt recovery processes, and income collection.
- Understanding of welfare benefits and ability to carry out affordability assessments.
- Excellent organisational and time‑management skills to manage a busy caseload.
- High level of IT literacy.
- Ability to work collaboratively with colleagues and partners.
- Flexibility to work from the office and visit customers – a full driving licence and access to a car are required.
A DBS check will be required for the successful candidate.
Our benefits include:
- 25 days holiday plus bank holidays (increasing with service).
- Option to buy or sell holiday.
- 3 wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme (up to 12%) and life cover.
- Enhanced family‑friendly policies.
- Access to private medical insurance, dental cover, and wellbeing discounts.
- 24/7 virtual GP service.
Sovereign Network Group (SNG) is one of the largest housing associations in the country, providing over 85,000 homes to more than 200,000 customers across London and the South of England. Our purpose is simple: to provide good, affordable homes in thriving communities that people love for generations. We’re committed to equality, diversity, and inclusion – at SNG, you can truly be yourself.
Ready to make a difference? Apply now for our Income Officer role.
Income Officer employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Income Officers at SNG on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for those tricky questions! Think about how you’d handle specific scenarios related to arrears management or customer support. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! Bring examples of how you’ve successfully managed customer accounts or resolved financial issues in the past. Real-life stories can make a big impact during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our awesome benefits there.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Officer role. Highlight your experience in arrears management and debt recovery, as well as any relevant skills that match what we’re looking for.
Showcase Your Communication Skills: Since strong communication is key for this role, give examples of how you've successfully handled sensitive financial conversations in the past. We want to see how you can connect with customers and provide tailored support.
Be Organised: Demonstrate your organisational skills by outlining how you manage a busy caseload. Mention any tools or methods you use to keep track of customer accounts and ensure compliance with policies.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Income Officer position. We can’t wait to hear from you!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of arrears management and debt recovery processes. Familiarise yourself with the welfare benefits system too, as you'll likely be asked about how these relate to the role.
✨Showcase Your Communication Skills
As an Income Officer, strong communication is key. Prepare examples of how you've handled sensitive financial conversations in the past. This will demonstrate your ability to connect with customers and negotiate effectively.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage a busy caseload. Share specific strategies or tools you use to stay organised and ensure timely follow-ups on payments and customer support.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics at SNG. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
