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- Tasks: Manage a diverse caseload and resolve housing challenges while supporting community safety.
- Company: Join SNG, a dynamic organisation providing affordable homes and investing in thriving communities.
- Benefits: Enjoy flexible working, 25 days holiday, a generous pension scheme, and wellbeing discounts.
- Other info: Be part of a friendly team committed to equality, diversity, and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service are essential; driving licence required.
The predicted salary is between 28000 - 36000 £ per year.
We have an opportunity for a Housing Officer to join our team in Oxfordshire.
You\’ll manage your own diary with a mix of working from home, the office, and out with our customers.
This is a full-time, permanent role with a starting salary of £32,000 – £38,000 depending on your experience.
Your role
As a Housing Officer, you\’ll deliver a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges.
This could include anti-social behaviour, housing and neighbourhood issues, contract breaches or changes, fraud, and safeguarding.
You\’ll be an integral part of ensuring our neighbourhoods are safe, listening to our customers\’ needs, and making changes when needed.
You will balance your caseload with projects, shaping sustainable communities that foster an inclusive environment for our customers.
To Be Successful In This Role You Will Have
- The ability to proactively manage a complex caseload
- Strong communication skills with previous experience of working with customers in a demanding environment
- Experience in providing excellent customer service, contributing to achieving a 90% customer satisfaction rate
- Previous experience or knowledge of delivering housing management services
- Experience using computer systems, such as Microsoft Office
- The ability to establish, develop, and maintain effective working relationships with colleagues, contractors, and partnering agencies
As you will be visiting our customers, you need a full UK driving licence and access to your own transport.
A DBS check will be undertaken for the successful candidate.
Interviews will be taking place during the week commencing 28th July.
What We Can Offer You
As a member of the Localities Team, you will be part of a friendly, dedicated, and supportive working environment.
We invest in our people, allowing you to develop your skills and be part of something that makes a real difference in people\’s lives. This role offers opportunities for a career within a successful and diverse organization.
Some Of Our Benefits Include
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 days holiday + Bank Holidays (with an extra day each year up to 30 days)
- Option to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover from the start
- Participation in our Recognition scheme with retail vouchers
- Wellbeing discounts including gym memberships
- A wide range of other benefits
About Us
It\’s an exciting time to join Sovereign, now part of SNG (Sovereign Network Group), formed through the merger with Network Homes. Together, we provide over 84,000 homes and invest in communities across London and the South of England.
Our purpose is to provide affordable homes in thriving communities that people love for generations.
We invest long-term in homes, our customers, and partners to make a lasting impact. Sovereign Network Group\’s financial strength enables us to meet housing needs, regenerate places, and build on our communities\’ existing strengths.
We are committed to our Equality, Diversity, and Inclusion strategy and believe everyone can truly be themselves at SNG. Visit our careers site to learn more about us and our values.
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Housing Officer employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing management challenges mentioned in the job description, such as anti-social behaviour and safeguarding. This will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Network with current or former Housing Officers to gain insights into their day-to-day responsibilities and challenges. This can provide you with valuable information to discuss in your interview and show your genuine interest in the role.
✨Tip Number 3
Highlight any experience you have in customer service roles, especially in demanding environments. Be prepared to share specific examples of how you've successfully resolved customer issues, as this is crucial for achieving the high satisfaction rates they expect.
✨Tip Number 4
Make sure you understand the importance of building effective working relationships with colleagues and external partners. Prepare to discuss how you've successfully collaborated with others in past roles, as teamwork is key in this position.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and customer service. Use specific examples that demonstrate your ability to handle complex caseloads and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly in managing anti-social behaviour and fostering safe neighbourhoods.
Highlight Relevant Skills: Emphasise your strong communication skills and experience in using computer systems like Microsoft Office. Provide examples of how you've successfully built relationships with customers and colleagues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Housing Officer role.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Showcase Your Communication Skills
As a Housing Officer, strong communication is key. Be prepared to discuss your previous experiences where you effectively communicated with customers or colleagues, especially in challenging situations.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you've handled complex housing management issues in the past. Use specific examples to illustrate your ability to resolve conflicts and manage a diverse caseload.
✨Familiarise Yourself with Housing Regulations
Brush up on relevant housing laws and regulations that may impact your role. Showing knowledge in this area will demonstrate your commitment and readiness for the position.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Housing Officer role to show your genuine interest in the position.