Rehousing Support Officer in Hertford

Rehousing Support Officer

Join to apply for the Rehousing Support Officer role at SNG (Sovereign Network Group)

Pay Range

This range is provided by SNG (Sovereign Network Group). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

Ready to Make a Real Impact? Join Us as a Rehousing Support Officer!

Looking for a role where every day brings purpose and your work truly changes lives? At Sovereign Network Group (SNG), we\’re more than a housing provider—we\’re a team driven by compassion, collaboration, and a shared commitment to building thriving communities.

About the Role

As a Rehousing Support Officer, you\’ll be at the forefront of customer engagement, helping people through one of life\’s biggest transitions—moving home. From the first conversation to settling into a new home, you\’ll make sure every step is smooth, supportive, and respectful.

You’ll support customers whose homes are being redeveloped or sold as part of SNG\’s strategic asset management plan, improving the quality of our housing, making homes easier to maintain and more energy‑efficient—ultimately creating better places to live for our customers.

You’ll take difficult situations and turn them around, overcoming barriers and obstacles to achieve positive results. Your work will improve social value and actively bring our strategy to life for our customers. You\’ll be providing the best customer service possible and getting involved in shaping how we do things.

What We\’re Looking For

• A customer‑first approach, with experience in delivering exceptional service
• Excellent communicator—able to explain, reassure, and collaborate
• A commitment to working together with colleagues and external partners
• Strong organisational and IT skills
• A housing background is helpful—but not a must
• Full driving licence and access to a vehicle (travel is part of the role)

Why You\’ll Love Working Here

• High employee satisfaction rate—we\’re proud of our positive, supportive culture
• A friendly, collaborative team that celebrates achievements together
• Encouragement to innovate and improve services—your ideas matter
• Opportunities to make a lasting impact on people\’s lives

Benefits You\’ll Enjoy

• 25 days holiday + bank holidays (plus extra days up to 30)
• Buy or sell holiday with our flexible benefits package
• Generous matched pension (up to 12%) and life cover at 4x salary
• Enhanced maternity, adoption, and paternity pay
• Options for private medical, dental, and critical illness cover
• Wellbeing discounts, gym memberships, and 24/7 virtual GP access

About Us

At SNG we provide over 85,000 homes and invest in communities across London and the South of England. Our mission? To create thriving communities and homes people love for generations.

We\’re committed to Equality, Diversity, and Inclusion—your voice matters here, and your individuality is celebrated. We believe that diverse talent makes us stronger.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Non-profit Organizations
• Housing and Community Development
• Real Estate