Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Negotiate payment arrangements and provide money advice to customers.
- Company: Join a supportive Customer Accounts team in Hertford.
- Benefits: Part-time hours, flexible work environment, and opportunities for personal growth.
- Other info: Enjoy a dynamic role with a mix of home and office work.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in income management or debt recovery is essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an opportunity for an Income Officer to join our Customer Accounts team in Hertford. This is a Part Time Permanent role working 24 hours per week (across 4 days) with a mix of home, office and home visits.
The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
To be successful in this role you'll need:
- Experience in income management or debt recovery/collection
- Knowledge and experience of either social housing, home ownership or the private rented sector
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential.
Income Officer in Hertford employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Hertford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and debt recovery. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in social housing and welfare benefits. Use real-life examples to demonstrate how you've successfully managed customer accounts in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Officer in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income management or debt recovery. We want to see how your skills align with the role of an Income Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in social housing or welfare benefits makes you a perfect fit for our Customer Accounts team.
Showcase Your Soft Skills: As an Income Officer, you'll need to be diplomatic and able to make effective decisions. In your application, give examples of how you've successfully managed difficult situations or prioritised workloads in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and debt recovery. Familiarise yourself with the specifics of social housing and welfare benefits, as these will likely come up in conversation. Being able to discuss relevant legislation or recent changes in the sector can really impress your interviewers.
✨Showcase Your Experience
Prepare examples from your past roles that demonstrate your skills in negotiating payment arrangements and managing customer accounts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see how you've successfully handled similar situations before.
✨Demonstrate Your Proactivity
As a self-starter, it's important to convey your proactive approach during the interview. Share instances where you've taken the initiative to solve problems or improve processes. This will show that you can work independently and manage your workload effectively, which is crucial for this role.
✨Be Ready for Role-Play
Since the role involves negotiating with customers, be prepared for potential role-play scenarios during the interview. Practising how you would handle difficult conversations or court applications can help you feel more confident. It’s a great way to showcase your communication skills and ability to remain diplomatic under pressure.