Housing Officer in Hertford

Looking for an opportunity to join a friendly team and use your skills as a Housing Officer? We are looking for new colleagues to join our Housing team in London and Hertfordshire, to make sure our customers receive a professional and high quality service. In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You'll manage your own caseload and build effective working relationships with external agencies. As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.

What you'll need:

• The ability to proactively manage a complex caseload
• Strong communication skills with previous experience of working with customers in a demanding environment.
• Experience in providing an excellent customer service, contributing to us achieving a 90% customer satisfaction rate
• Previous experience, or knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

• You will be joining our team in London based in the Wembley office
• You'll be covering our properties in West London, East London, Central London and Hertfordshire
• The role is permanent, and you'll be working full time (37 hours a week)
• As you will be visiting our customers you'll need a full UK driving licence and a car

If you are looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Please note a Basic DBS check will be undertaken for the successful candidate. Our purpose is to provide good, affordable homes: the foundation for a better life. SNG (Sovereign Network Group) delivers quality, affordable housing and invests in vibrant communities, aiming to create thousands of new homes annually across the South of England.