At a Glance
- Tasks: Provide top-notch customer support and administrative assistance in a dynamic team environment.
- Company: Join Sovereign Network Group, a company committed to inclusion and employee wellbeing.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers and contributing to a supportive team.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 26000 - 28000 £ per year.
Salary:£26,000.00 - £28,000.00 Per year We have an new opportunity for a Customer Support Advisor to join our Customer Services team in Hertford.
This is a 12 month fixed term role where you will be working 25 hours a week, Monday to Friday 9.30am - 2.30pm.
The starting salary is £17,568 - £18,919 (£26,000 - £28,000 full time equivalent)The Role : Our Customer Support Advisors provide administrative support in our Hertford Customer Service Management Centre.
Where you'll be also be part of the team on reception.
You'll deliver administrative support to our Customer and Neighbourhood Teams including Mutual Exchanges, Garages and Repairs.
This may include meeting support, mail merges, consent forms and purchase order processing.
This is a busy and varied role where you'll use your administrative and people skills to deliver great outcomes for our customers.
What we are looking for: As a Customer Support Advisor you'll need strong communication skills and the ability to empathise with our customers.
You will need to be customer focused and experienced in delivering positive customer results.
You'll also have A positive and flexible approach to meeting customer and business needs Strong administration skills and the ability to provide administrative support to a team Experience in creating and maintaining accurate records and files The ability to take ownership and accountability for your work Experience in using multiple computer systems Job Description We have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/paternity/adoption pay Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Take a look at our careers site to learn more about us and our values. #J-18808-Ljbffr
Customer Support Advisor - London and Herts in Hertford employer: SNG (Sovereign Network Group)
At Sovereign Network Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises health and safety while making a meaningful impact in the community. Our Plumbers enjoy competitive salaries, generous benefits including enhanced leave options and a matched pension scheme, as well as opportunities for personal and professional growth within a diverse and inclusive environment. With a focus on employee wellbeing and satisfaction, working with us means being part of a team that values your contributions and supports your career journey.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - London and Herts in Hertford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SNG (Sovereign Network Group).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SNG (Sovereign Network Group). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Advisor - London and Herts in Hertford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SNG (Sovereign Network Group).
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SNG (Sovereign Network Group)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SNG (Sovereign Network Group) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
