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- Tasks: Negotiate payment arrangements and provide money advice to customers.
- Company: Join a supportive Customer Accounts team in Hertford.
- Benefits: Part-time hours, flexible work environment, and opportunities for personal growth.
- Other info: A driving licence is required for home visits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in income management or debt recovery is essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an opportunity for an Income Officer to join our Customer Accounts team in Hertford. This is a Part Time Permanent role working 24 hours per week (across 4 days) with a mix of home, office and home visits.
The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
To be successful in this role you'll need:
- Experience in income management or debt recovery/collection
- Knowledge and experience of either social housing, home ownership or the private rented sector
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential.
Income Officer in Heath employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Heath
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and debt recovery. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, make sure to highlight your experience in social housing and welfare benefits. Tailor your pitch to demonstrate how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Officer in Heath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income management or debt recovery. We want to see how your skills align with the role of an Income Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your proactive approach makes you a perfect fit for our Customer Accounts team. Keep it engaging and personal!
Showcase Your Knowledge: We’re looking for someone with a solid understanding of welfare benefits and social housing. In your application, mention any specific experiences or knowledge you have that relate to these areas to stand out from the crowd.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you as soon as possible!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and debt recovery. Familiarise yourself with the specifics of social housing and welfare benefits, as these will likely come up in conversation. Being able to demonstrate your expertise will show that you're serious about the role.
✨Showcase Your Experience
Prepare examples from your past work where you've successfully negotiated payment arrangements or managed customer accounts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your experience aligns with the job requirements.
✨Be Proactive
Since the role requires a self-starter attitude, think of ways you can demonstrate your proactive approach during the interview. Perhaps share instances where you took the initiative to solve a problem or improve a process. This will highlight your ability to work independently and manage your workload effectively.
✨Prepare for Home Visits
As home visits are part of the job, be ready to discuss how you would handle sensitive situations when meeting customers in their homes. Think about your approach to maintaining confidentiality and building rapport, as well as any relevant experiences you can share that showcase your interpersonal skills.