At a Glance
- Tasks: Lead IT service management and drive the adoption of a new Enterprise Service Platform.
- Company: Join Sovereign Network Group, a forward-thinking tech company in Basingstoke.
- Benefits: Enjoy a positive work/life balance with home and office working options.
- Other info: Be part of a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a real impact on IT services and enhance colleague experiences.
- Qualifications: Proven experience in IT Service Management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Have you got what it takes to succeed? The following information should be read carefully by all candidates. We've got a fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke. You'll combine home and office working to ensure a positive work / life balance. It's an exciting time to join SNG as we continue to develop our IT service provision. We'll be implementing a new Enterprise Service Platform in the Summer which will be used for managing IT Service tickets and ITIL-aligned processes. You'll be driving the adoption of the platform across the IT service teams and helping to identify and prioritise opportunities for automation and self-service as we move forward to improve the IT support experience for all SNG colleagues.
The Role: As Head of IT Service Management, you'll be responsible for driving delivery of SNG's IT service strategy and leading the IT service management function within CIO, enabling organisational resilience from a technology perspective and making SNG a great place to work for its colleagues.
- As a key member of the CIO Leadership team, supporting the realisation of the CIO vision and strategic direction including contributing to the implementation of the CIO strategy in support of delivering SNG's corporate plan objectives.
- Leading the IT Service Management team with a focus on articulating a clear vision, providing direction, encouraging high performance, and supporting continuous improvement.
- Leading and overseeing the maturity of ITIL practices, including incident management, service requests, configuration and capacity management, asset management, change and problem management, IT service knowledge management and service acceptance.
- Accountability for end-to-end IT service performance and colleague experience, driving operational simplification, continuous service improvement and cost effectiveness initiatives.
- Driving development of CIO's IT service portfolio and catalogue, ensuring it is maintained to reflect the ongoing evolution of the services provided.
- Acting as a major incident manager (when required), in accordance with the major incident management process, and supporting security and disaster recovery testing, as well as auditing and risk assessments, as required.
What we need from you: You should have demonstrable experience in a similar senior role within IT Service Management, ideally from within a similar sized organisation. Any experience working in the housing sector is desirable but not essential. You'll also need:
- A professional Qualification in IT Service Management, such as ITIL v3 Expert and/or ITIL v4 Managing Professional/Strategic Leader, IT Service Desk Management (SDI).
- Demonstrable experience of IT Service Strategy design and implementation.
- Strong experience leading IT Service Desks with multi-tiered teams.
- Experience of leading ITIL adoption and maturity across IT Service Management and wider IT teams.
- Experience of driving a customer-service focused team culture.
- Strong communication skills with the ability to build effective relationships with internal and external stakeholders.
- Knowledge and experience of 3rd party IT Supplier Management is desirable.
Head of IT Service Management employer: SNG (Sovereign Network Group)
Sovereign Network Group (SNG) is an exceptional employer that prioritises a positive work-life balance, offering a flexible blend of home and office working from our Basingstoke location. With a strong focus on employee growth and continuous improvement, SNG fosters a collaborative work culture where innovation thrives, particularly as we implement our new Enterprise Service Platform. Join us to be part of a forward-thinking team dedicated to enhancing IT service management and making a meaningful impact on the colleague experience.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Service Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SNG’s current IT initiatives. Familiarise yourself with their upcoming Enterprise Service Platform and think about how your experience aligns with their goals. This shows you’re genuinely interested and ready to hit the ground running!
✨Tip Number 3
Don’t just wait for job postings to pop up! Be proactive and reach out directly through our website. Express your interest in the Head of IT Service Management role and share how your skills can contribute to SNG’s vision. A little initiative goes a long way!
✨Tip Number 4
Showcase your leadership skills! Prepare examples of how you've driven ITIL adoption and improved service delivery in past roles. Highlighting your ability to lead teams and enhance customer service will make you stand out as a candidate who can truly make a difference at SNG.
We think you need these skills to ace Head of IT Service Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of IT Service Management role. Highlight your experience in IT Service Management and any relevant qualifications like ITIL. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for SNG. Share specific examples of your past achievements in IT service management and how they relate to our needs.
Showcase Your Leadership Skills:As a key member of the CIO Leadership team, we need someone who can lead and inspire. Make sure to highlight your leadership experience and how you've driven high performance in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the latest practices and frameworks. Be ready to discuss how you've implemented ITIL processes in previous roles and how you can drive their adoption at Sovereign Network Group.
✨Showcase Your Leadership Skills
As a Head of IT Service Management, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed multi-tiered teams and fostered a customer-service focused culture in your past positions.
✨Understand the Company’s Vision
Familiarise yourself with Sovereign Network Group's corporate plan and CIO vision. Be prepared to discuss how your experience aligns with their objectives and how you can contribute to their IT service strategy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific scenarios where you've managed incidents or driven service improvements, and be ready to explain your thought process and outcomes.
