At a Glance
- Tasks: Negotiate payment arrangements and provide welfare advice to customers.
- Company: Join a passionate team at Sovereign Network Group in Newbury.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Embrace a culture of inclusion and thrive in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in social housing or customer service is a plus.
The predicted salary is between 32000 - 38000 £ per year.
Salary:£32,000.00 - £38,000.00 Per year We have an opportunity for an Income officer to join our Customer Accounts team in Newbury .
This is a permanent part time role working 30 hours a week with a starting salary of £25,946 - £30,811 (£32,000 - £38,000 full time equivalent).
The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.
You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Knowledge and experience of either social housing, home ownership or the private rented sector A working knowledge of welfare benefits Excellent customer service skills Experience in income management or debt recovery/collection is advantageous, but not essential To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential.
Apply today to be considered!Job Description We have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/paternity/adoption pay Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate. #J-18808-Ljbffr
Income Officer in Greenham employer: SNG (Sovereign Network Group)
At Sovereign Network Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises health and safety while making a meaningful impact in the community. Our Plumbers enjoy competitive salaries, generous benefits including enhanced leave options and a matched pension scheme, as well as opportunities for personal and professional growth within a diverse and inclusive environment. With a focus on employee wellbeing and satisfaction, working with us means being part of a team that values your contributions and supports your career journey.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Greenham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like SNG (Sovereign Network Group) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at SNG (Sovereign Network Group) and let us see your personality shine through!
We think you need these skills to ace Income Officer in Greenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and SNG (Sovereign Network Group).
Get Familiar with Our Brand:Before applying, take some time to learn about SNG (Sovereign Network Group) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress SNG (Sovereign Network Group).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which SNG (Sovereign Network Group) will surely appreciate.
