At a Glance
- Tasks: Manage former customer accounts and recover debts while providing excellent customer service.
- Company: Join Sovereign Network Group, a values-led organisation focused on community support.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer accounts or debt recovery with strong communication skills.
The predicted salary is between 25200 - 30800 £ per year.
Salary:£28,000.00 - £33,000.00 Per year At Sovereign Network Group (SNG), we're passionate about creating supportive and thriving communities.
We're looking for a Former Customer Accounts Officer to join our Customer Accounts team based from our Greenham office, working hybrid 2 days per week in the office and from home.
You may also be required to attend other offices.
This is an excellent opportunity for someone passionate about supporting customers, with experience in income recovery, customer accounts, debt management, housing, or financial administration who enjoys delivering outstanding customer service and working in a values-led organisation.
The role As a Former Customer Accounts Officer , you'll be responsible for the proactive management of former customer accounts, delivering a customer-focused service that recovers debt, returns credits, and identifies opportunities for support where customers may need additional assistance.
Working closely with colleagues across Customer Accounts and local housing teams, you'll help ensure customers are treated fairly while supporting the effective management of former tenant debt.
What you'll be doing Managing former customer accounts and outstanding balances.
Agreeing affordable repayment plans with customers.
Recovering debts in a professional and timely way.
Maintaining accurate customer records and account information.
Working with housing colleagues to identify and manage accounts when tenancies end.
Tracing former customers where required.
Supporting debt write-off processes in line with policy.
Liaising with external debt collection agencies and managing account queries and disputes.
Ensuring invoices and recovery documents are accurate and issued on time.
What we're looking for We're looking for an individual keen on making a difference and supporting customers.
Please include your motivations for applying for this role, and your transferrable skills in your covering letter.
Experience in customer accounts, debt recovery, income collection, housing, or a similar customer-focused role.
Strong customer service and communication skills.
Confidence in negotiating repayment arrangements.
Knowledge of welfare benefits and housing-related support.
Good attention to detail and accurate record-keeping skills.
Strong organisational skills with the ability to manage a varied workload.
Job Description We have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/paternity/adoption pay Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate. #J-18808-Ljbffr
Former Tenants Arrears Officer in Greenham employer: SNG (Sovereign Network Group)
Sovereign Network Group is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive work culture and flexible hybrid working arrangements, staff can enjoy a healthy work-life balance while making a meaningful impact in the lives of residents in Abingdon and Hungerford. The company offers ample opportunities for career development and fosters a collaborative environment where every team member's contributions are valued.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenants Arrears Officer in Greenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SNG (Sovereign Network Group). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SNG (Sovereign Network Group) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Former Tenants Arrears Officer in Greenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SNG (Sovereign Network Group):Your cover letter is your chance to shine! Tell us why you want to work at SNG (Sovereign Network Group) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SNG (Sovereign Network Group)!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
