At a Glance
- Tasks: Coordinate repairs and maintenance, ensuring excellent service for residents and trade staff.
- Company: Join Sovereign Network Group, a leader in providing affordable homes across London and the South.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Embrace a culture of inclusion and personal growth at SNG.
- Why this job: Be part of a dynamic team making a real difference in people's lives.
- Qualifications: Experience in administration and strong customer service skills required.
The predicted salary is between 25936 - 30000 £ per year.
Salary: £25,936.00 - £30,000.00 Per year
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast-paced operations support Team, working in our Property Services division in either our Greenham or Basingstoke Office on a Permanent Basis.
About Sovereign Network Group (SNG)
SNG provides over 85,000 homes and invests in communities across London and the South of England – our purpose, to provide quality affordable homes and places that people love for generations.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own workload
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.
Interviews will be conducted on Thursday 9th July, in our Greenham Hub.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Coordinator - Property Services in Greenham employer: SNG (Sovereign Network Group)
Sovereign Network Group (SNG) is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Greenham or Basingstoke. With generous benefits such as 25 days of holiday plus bank holidays, enhanced family leave, and a strong commitment to diversity and inclusion, SNG fosters an environment where employees can thrive while making a meaningful impact in the community by providing quality affordable homes.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Property Services in Greenham
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We think you need these skills to ace Coordinator - Property Services in Greenham
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Coordinator - Property Services role at SNG (Sovereign Network Group), tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where SNG (Sovereign Network Group) operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to SNG (Sovereign Network Group). Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at SNG (Sovereign Network Group).
