At a Glance
- Tasks: Support customers in managing housing costs and ensure tenancy sustainability.
- Company: Join SNG, a leading Housing Association making a difference in communities.
- Benefits: Enjoy 25 days holiday, flexible benefits, and generous pension schemes.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping people sustain their homes and improve lives.
- Qualifications: Strong communication skills and experience in customer account management required.
The predicted salary is between 25936 - 29000 € per year.
SNG (Sovereign Network Group) is a large Housing Association, where we provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
We're looking for a Coordinator - Customer Accounts to join our dedicated income team in Greenham (Thatcham), helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively. This is a hybrid working role, where you'll work from home and in the office 2 days per week.
The Role:
As a Coordinator – Customer Accounts, you'll play a key part in supporting the income service by providing administrative support to ensure collection of housing costs and promoting tenancy sustainability.
What You'll Be Doing:
- Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.
- Managing housing benefit overpayments, universal credit verifications, and account reconciliations.
- Maintaining accurate records and ensuring financial data meets quality and compliance standards.
- Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.
- Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.
- Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.
- Supporting early intervention strategies for arrears prevention and tenancy sustainment.
What We're Looking For:
- Strong communication and problem-solving skills, with a customer-first mindset.
- Experience within housing, income, or customer account management.
- Knowledge of welfare benefits such as Universal Credit or Housing Benefit.
- Excellent administration and data management skills with strong attention to detail.
- Confident using IT systems and software to manage and analyse financial data.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Coordinator - Customer Accounts in Greenham employer: SNG (Sovereign Network Group)
Sovereign Network Group is an excellent employer, offering a supportive and inclusive work environment where employees can thrive. With a strong focus on employee wellbeing, generous benefits including flexible holiday options, enhanced parental leave, and a robust pension scheme, SNG prioritises the growth and development of its staff. Located in Greenham, this hybrid role allows for a balanced work-life dynamic, making it an ideal place for those seeking meaningful and rewarding employment in the housing sector.
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Customer Accounts in Greenham
✨Tip Number 1
Network like a pro! Reach out to people in the housing and customer account sectors. Use LinkedIn or local meetups to connect with industry folks. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer accounts and tenancy management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! Bring examples of your past work, especially anything related to managing accounts or supporting customers. This will help you stand out and demonstrate your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SNG.
We think you need these skills to ace Coordinator - Customer Accounts in Greenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Coordinator - Customer Accounts role. Highlight your experience in housing, income, or customer account management, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills:Since strong communication is key for this role, give examples of how you've effectively communicated with customers or colleagues in the past. We want to see that you can handle conversations with a customer-first mindset!
Be Detail-Oriented:Attention to detail is crucial, especially when managing financial data. Make sure to mention any relevant experience you have with data management or compliance standards, as this will help us see your fit for the role.
Apply Through Our Website:We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, you can learn more about our values and benefits while you're there!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you understand the role of a Coordinator - Customer Accounts inside out. Familiarise yourself with housing benefits, universal credit, and the importance of tenancy sustainability. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your strong communication and problem-solving skills. Think about times when you've successfully managed customer accounts or resolved issues, as these will resonate well with the interviewers.
✨Be Data Savvy
Since the role involves managing financial data, brush up on your IT skills and be ready to discuss how you've used software to analyse and manage data in previous roles. Mention any specific tools or systems you've worked with that are relevant to the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the company’s approach to inclusion, or how they support employees in their roles. This shows that you’re engaged and thinking about how you can contribute to the company culture.
