At a Glance
- Tasks: Manage former customer accounts and recover debts while providing excellent customer service.
- Company: Join Sovereign Network Group, a values-led organisation focused on community support.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in customer accounts or debt recovery with strong communication skills.
The predicted salary is between 26810 - 32768 £ per year.
Salary
At Sovereign Network Group (SNG), we’re passionate about creating supportive and thriving communities.
- We’re looking for a
- Former Customer Accounts Officer to join our Customer Accounts team based from our
Greenham office, working hybrid 2 days per week in the office and from home. You may also be required to attend other offices.
This is an excellent opportunity for someone with experience in income recovery, customer accounts, debt management, housing, or financial administration who enjoys delivering outstanding customer service and working in a values-led organisation.
The role
- As a
- Former Customer Accounts Officer
, you’ll be responsible for the proactive management of former customer accounts, delivering a customer-focused service that recovers debt, returns credits, and identifies opportunities for support where customers may need additional assistance.
Working closely with colleagues across Customer Accounts and local housing teams, you’ll help ensure customers are treated fairly while supporting the effective management of former tenant debt.
- What you’ll be doing
- Managing former customer accounts and outstanding balances.
- Agreeing affordable repayment plans with customers.
- Recovering debts in a professional and timely way.
- Maintaining accurate customer records and account information.
- Working with housing colleagues to identify and manage accounts when tenancies end.
- Tracing former customers where required.
- Supporting debt write-off processes in line with policy.
- Liaising with external debt collection agencies and managing account queries and disputes.
- Ensuring invoices and recovery documents are accurate and issued on time.
- What we’re looking for
- Experience in customer accounts, debt recovery, income collection, housing, or a similar customer-focused role.
- Strong customer service and communication skills.
- Confidence in negotiating repayment arrangements.
- Knowledge of welfare benefits and housing-related support.
- Good attention to detail and accurate record-keeping skills.
- Strong organisational skills with the ability to manage a varied workload.
We have some great benefits at SNG, including
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate.
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Former Tenants Arrears Officer employer: SNG (Sovereign Network Group)
At Sovereign Network Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises health and safety while making a meaningful impact in the community. Our Plumbers enjoy competitive salaries, generous benefits including enhanced leave options and a matched pension scheme, as well as opportunities for personal and professional growth within a diverse and inclusive environment. With a focus on employee wellbeing and satisfaction, working with us means being part of a team that values your contributions and supports your career journey.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenants Arrears Officer
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We think you need these skills to ace Former Tenants Arrears Officer
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✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with SNG (Sovereign Network Group).
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