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- Tasks: Provide FCA-regulated debt advice and support customers in financial distress.
- Company: Join SNG, a company dedicated to helping people thrive financially.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension scheme.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real difference by helping others regain financial stability.
- Qualifications: Accredited in Debt Advice or working towards it, with strong communication skills.
The predicted salary is between 24375 - 27375 £ per year.
At Sovereign Network Group (SNG), we believe in more than just providing homes – we're here to help our customers thrive. Our Debt Advice Team plays a vital role in supporting people to regain financial stability and resilience. We're pleased to have an opportunity for a skilled Debt Advisor to join our team.
You'll follow our hybrid approach of home, office and resident visit working. Your office location will be either Bristol or Exeter.
The Role:
- Provide FCA-regulated debt advice to our customers – including those in vulnerable situations.
- Help customers manage their finances, reduce outgoings, and maximise income.
- Work with customers over the phone, online, and face-to-face in their homes or communities, tailoring your support to their needs.
- Manage a caseload, carry out detailed income and expenditure assessments, negotiate with creditors, and work closely with internal teams and external agencies to deliver positive outcomes.
- Mentor less experienced colleagues, helping to shape our debt advice service for the future.
What you'll be doing:
- Delivering regulated debt advice in line with FCA guidelines.
- Supporting customers through financial challenges, including those with mental health conditions or disabilities.
- Negotiating with creditors and agencies such as local authorities, DWP, and utility companies.
- Maintaining accurate, compliant case records and ensuring data quality.
- Building strong, trust-based relationships with customers and partners.
- Signposting or referring customers to additional support where appropriate.
What we're looking for:
- Accredited (or working towards accreditation) in Debt Advice, e.g. Institute of Money Advisers CertMAP.
- Strong knowledge of welfare benefits, income maximisation, and arrears prevention.
- Excellent communication and negotiation skills, with the ability to adapt to different customer needs.
- In-depth knowledge of debt solutions, legislation, and best practice.
- Experience managing varied caseloads efficiently while maintaining compliance.
- Background in working with vulnerable customers in housing, financial, or advice services.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive.
Sound like your kind of role? Apply today to be considered!
Debt Advisor in England employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Advisor in England
✨Tip Number 1
Get to know the company! Research SNG and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will help you connect better during interviews.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect Debt Advisor. Highlight your experience with vulnerable customers and your knowledge of debt solutions. Keep it concise but impactful!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at SNG and any tips they might have for you. It’s a great way to get insider info and make a good impression.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It shows you’re genuinely interested and keeps you on their radar.
We think you need these skills to ace Debt Advisor in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Debt Advisor role. Highlight your experience with debt advice, especially if you've worked with vulnerable customers. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: As a Debt Advisor, you'll need to communicate effectively with customers and creditors. Use your application to demonstrate your excellent communication and negotiation skills. Share examples of how you've adapted your approach to meet different customer needs.
Highlight Relevant Experience: Don’t forget to mention any relevant qualifications or experience you have in debt advice or financial services. If you're accredited or working towards it, let us know! This will show us that you're serious about the role and understand the industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on FCA guidelines and debt advice best practices. Familiarise yourself with common debt solutions and welfare benefits, as you'll need to demonstrate your knowledge during the interview.
✨Show Empathy
Since you'll be working with vulnerable customers, it's crucial to convey your understanding of their situations. Prepare examples of how you've supported individuals in financial distress or similar scenarios to showcase your empathy and communication skills.
✨Practice Your Negotiation Skills
Negotiating with creditors is a big part of the role. Think of past experiences where you've successfully negotiated outcomes, and be ready to discuss these in detail. Role-playing potential negotiation scenarios can also help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing training opportunities, or how SNG measures success in the Debt Advice Team. This shows you're genuinely interested in contributing to their mission.