At a Glance
- Tasks: Lead digital inclusion projects to enhance community wellbeing and connectivity.
- Company: Join SNG, a leading housing group dedicated to improving lives across England.
- Benefits: Enjoy 25 days holiday, flexible benefits, and generous pension contributions.
- Other info: Hybrid role with opportunities for personal growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and a passion for customer service; experience in digital inclusion is a plus.
The predicted salary is between 32000 - 37000 £ per year.
SNG (Sovereign Network Group) is one of the largest housing groups in England. We provide over 85,000 homes and invest in local areas across the South, West and East of England, including London, as well as building thousands of new low-cost homes every year.
We have an exciting opportunity for a Digital Inclusion Officer to join our team based either from our Basingstoke, Blandford or Christchurch office. This is a hybrid role working 2 days per week in the office, and is an exciting opportunity to be hugely influential in making our heart beat.
Our Thriving Communities strategy sets out our ambitious goals to improve the wellbeing and quality of life of our residents through an asset-based community development approach. In this role you'll develop excellent relationships with partners to deliver digital inclusion projects across SNG communities, ensuring we meet the aims of our corporate plan and Thriving Communities strategy.
Key responsibilities include:
- Developing new and improving existing digital inclusion initiatives
- Working with our customer support teams to make sure our digital inclusion offers can make the best and biggest impact for our customers
- Supporting the operational activities of our Digital Inclusion programmes across SNG communities
- Working with the Financial and Digital Inclusion Manager to continue to develop a full digital inclusion offer that supports our customers to either get online for the first time or do more online
- Reporting and analysing the impact of our programmes to help evaluate, assess value for money and inform future planning
A basic DBS check will also be undertaken for the successful candidate.
What we need from you:
- Experience in a similar role or from a background in housing or a role focussed on digital inclusion would be beneficial but isn't essential.
- Demonstrates excellent organisational and customer service skills
- Has the ability to build and maintain strong and productive relationships with a variety of stakeholders and partners
- Possesses a keen eye for data and questioning approach to work
- Has a reflective yet action focused nature with the ability to question and analyse data
- Shows a customer centric approach to your work - Customer is at the heart of everything we do
- Has strong IT skills, particularly Excel and Outlook
- Has strong communication skills and is able to build strong relationships with our internal teams.
We're open to learning about the different experiences you can bring to SNG, and would like to hear more about how your transferrable skills can support you in this role.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Digital Inclusion Officer employer: SNG (Sovereign Network Group)
Sovereign Network Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. With a strong commitment to digital inclusion and community development, the role of Digital Inclusion Officer provides a unique opportunity to make a meaningful impact while enjoying generous benefits such as 25 days holiday, flexible working arrangements, and a matched pension scheme. Join us in our mission to enhance the quality of life for our residents across the South, West, and East of England.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Inclusion Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and digital inclusion sectors. Attend events, join online forums, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Digital Inclusion Officer role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects related to digital inclusion. This will help you demonstrate your experience and how you can contribute to SNG's Thriving Communities strategy.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or family. Focus on articulating how your skills align with the job description and how you can help improve the wellbeing of SNG residents.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the SNG team. Don’t miss out on this opportunity!
We think you need these skills to ace Digital Inclusion Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Inclusion Officer role. Highlight your relevant experience and skills that align with our Thriving Communities strategy. We want to see how you can make a difference!
Showcase Your Skills:Don’t forget to emphasise your organisational and customer service skills. We’re looking for someone who can build strong relationships, so share examples of how you've done this in the past. Let us know how you put the customer at the heart of your work!
Be Data Savvy:Since we value a keen eye for data, include any experience you have with reporting and analysing data. Show us how you’ve used data to inform decisions or improve projects. This will really help your application stand out!
Apply Through Our Website:We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Digital Inclusion Stuff
Make sure you brush up on the latest trends and challenges in digital inclusion. Understand how it impacts communities, especially in housing. Being able to discuss specific initiatives or projects you've been involved in will show your passion and expertise.
✨Showcase Your Relationship-Building Skills
Since this role involves working with various stakeholders, be ready to share examples of how you've successfully built and maintained relationships in the past. Highlight your customer service skills and any collaborative projects that demonstrate your ability to work well with others.
✨Be Data Savvy
Given the emphasis on reporting and analysing impact, come prepared to discuss your experience with data analysis. Share specific examples of how you've used data to inform decisions or improve programmes. Familiarity with tools like Excel will definitely give you an edge.
✨Emphasise Your Customer-Centric Approach
Remember, the customer is at the heart of everything SNG does. Be ready to talk about how you've put customers first in your previous roles. Share stories that illustrate your commitment to improving customer experiences and how you’ve adapted your approach based on their feedback.
