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- Tasks: Provide FCA-regulated debt advice and support customers in financial distress.
- Company: SNG is dedicated to helping customers thrive through financial stability and resilience.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension scheme.
- Why this job: Make a real impact by helping vulnerable customers regain control of their finances.
- Qualifications: Accredited or working towards Debt Advice accreditation with strong communication skills.
- Other info: Join a passionate team focused on inclusion and professional development.
The predicted salary is between 24000 - 28000 £ per year.
At Sovereign Network Group (SNG), we believe in more than just providing homes – we\’re here to help our customers thrive. Our Debt Advice Team plays a vital role in supporting people to regain financial stability and resilience.
We\’re pleased to have an opportunity for a skilled Debt Advisor to join our team in Hurn. You\’ll follow our hybrid approach of home, office and resident visit working.
The Role:
In this role, you\’ll provide FCA-regulated debt advice to our customers – including those in vulnerable situations. Helping them manage their finances, reduce outgoings, and maximise income. You\’ll work with customers over the phone, online, and face-to-face in their homes or communities, tailoring your support to their needs.
You\’ll manage a caseload, carry out detailed income and expenditure assessments, negotiate with creditors, and work closely with internal teams and external agencies to deliver positive outcomes. You\’ll also mentor less experienced colleagues, helping to shape our debt advice service for the future.
What you\\\’ll be doing:
- Delivering regulated debt advice in line with FCA guidelines.
- Supporting customers through financial challenges, including those with mental health conditions or disabilities.
- Negotiating with creditors and agencies such as local authorities, DWP, and utility companies.
- Maintaining accurate, compliant case records and ensuring data quality.
- Building strong, trust-based relationships with customers and partners.
- Signposting or referring customers to additional support where appropriate.
What we\\\’re looking for:
- Accredited (or working towards accreditation) in Debt Advice, e.g. Institute of Money Advisers CertMAP.
- Strong knowledge of welfare benefits, income maximisation, and arrears prevention.
- Excellent communication and negotiation skills, with the ability to adapt to different customer needs.
- In-depth knowledge of debt solutions, legislation, and best practice.
- Experience managing varied caseloads efficiently while maintaining compliance.
- Background in working with vulnerable customers in housing, financial, or advice services.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay – 6 weeks full pay (after 26 weeks\’ service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We\’re passionate about inclusion for all and creating a workplace where everyone can thrive.
Sound like your kind of role? Apply today to be considered!
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Debt Advisor employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Advisor
✨Tip Number 1
Familiarise yourself with FCA guidelines and regulations related to debt advice. This knowledge will not only help you in interviews but also demonstrate your commitment to providing compliant and effective support to customers.
✨Tip Number 2
Showcase your experience working with vulnerable customers. Be prepared to discuss specific examples of how you've supported individuals facing financial difficulties, as this is a key aspect of the Debt Advisor role.
✨Tip Number 3
Network with professionals in the debt advice sector. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations for the position at SNG.
✨Tip Number 4
Prepare for role-play scenarios during the interview process. Being able to demonstrate your negotiation skills and ability to build trust with customers will set you apart from other candidates.
We think you need these skills to ace Debt Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Debt Advisor at SNG. Familiarise yourself with FCA guidelines and the specific challenges faced by customers in vulnerable situations.
Tailor Your CV: Highlight your relevant experience in debt advice, customer service, and working with vulnerable populations. Use specific examples that demonstrate your communication and negotiation skills, as well as your ability to manage a caseload effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others regain financial stability. Mention any relevant qualifications, such as your accreditation in Debt Advice, and explain how your background aligns with SNG's mission and values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Understand FCA Guidelines
Make sure you have a solid grasp of the Financial Conduct Authority (FCA) guidelines related to debt advice. Familiarise yourself with the regulations and how they apply to your role, as this will demonstrate your commitment to compliance and best practices during the interview.
✨Show Empathy and Communication Skills
As a Debt Advisor, you'll be working with vulnerable customers. Highlight your ability to communicate effectively and empathetically. Prepare examples of how you've supported individuals in difficult financial situations, showcasing your interpersonal skills and understanding of their needs.
✨Prepare for Case Management Questions
Expect questions about managing caseloads and maintaining accurate records. Be ready to discuss your experience with case management systems and how you ensure compliance while delivering effective support to clients. This will show your organisational skills and attention to detail.
✨Research SNG's Values and Culture
Take the time to understand Sovereign Network Group's mission and values. Be prepared to discuss how your personal values align with theirs, especially regarding inclusion and community support. This will help you connect with the interviewers and demonstrate your genuine interest in the role.
