At a Glance
- Tasks: Resolve complex housing queries and support customers through various channels.
- Company: Join Sovereign, a customer-focused organisation with a commitment to service excellence.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Hybrid work model with a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 33000 - 40000 £ per year.
We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Hurn or Greenham office. This is a full time fixed term role until July 2027 where you'll be working from home and in the office at least two days a week. The starting salary is £33,000 - £40,000 depending on experience.
The role: At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome. As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches. You'll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
What you'll need:
- Previous experience of delivering a range of housing management services
- The ability to self-motivate and be highly organised
- Experience of working collaboratively with internal and external stakeholders
- The ability to use multiple computer systems
Customer Specialist - Housing employer: SNG (Sovereign Network Group)
At Sovereign, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Our Customer Services Management Centre Team fosters collaboration and innovation, providing Housing Specialists with the opportunity to make a meaningful impact in the community while enjoying flexible working arrangements and competitive salaries. Join us in Hurn or Greenham, where your contributions will be valued, and you will have access to ongoing training and development to enhance your career in housing management.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Specialist - Housing
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sovereign on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Housing Specialist.
✨Tip Number 2
Prepare for the interview by practising common questions related to housing management. We should also think of examples from our past experiences that showcase our problem-solving skills and customer service expertise.
✨Tip Number 3
Show off our passion for housing! During interviews, let’s share why we care about helping customers with their housing issues. This will help us stand out as someone who truly understands the role of a Housing Specialist.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Specialist - Housing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:As a Housing Specialist, you'll need to tackle complex queries. In your application, share examples of how you've successfully resolved issues in the past. We love seeing your thought process!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Housing Stuff
Make sure you brush up on your housing management knowledge. Understand the common issues like tenancy breaches and anti-social behaviour, as well as how to resolve them. This will show that you're not just interested in the role but also have the expertise to handle complex queries.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you went above and beyond to help someone. This will demonstrate your ability to engage with customers effectively and deliver a 'right first time' service.
✨Get Organised
Since the role requires self-motivation and organisation, think about how you manage your time and tasks. Be ready to discuss your strategies for staying organised, especially when juggling multiple computer systems and queries. This will highlight your ability to thrive in a busy environment.
✨Collaborate Like a Pro
The job involves working with various stakeholders, so be prepared to talk about your experience in collaboration. Share specific examples of how you've worked with others to achieve a common goal, which will show that you're a team player who can navigate different perspectives.
