At a Glance
- Tasks: Manage customer complaints from start to finish, ensuring timely resolutions.
- Company: Join a dynamic team in Hertford focused on excellent customer service.
- Benefits: Competitive salary, full-time role, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27540 - 35000 £ per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues?
Do you enjoy working in a busy and varied role?
We have an opportunity for a Customer Specialist to join our Complaints Team in Hertford.
This is a full-time permanent role with a starting salary of £27,540 - £35,000 a year depending on experience.
The Role As a Customer Specialist you'll manage each case from the date of the original complaint through to its resolution.
You will take ownership, making sure you stay customer focused throughout As part of the Complaints team, you'll: Work closely with our teams and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions Provide customers with regular updates on the progress of their complaint What you'll need: Emotional intelligence and active listening skills Strong customer service and excellent communication skills Attention to detail and ability to work to deadlines Resilienc...
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
