At a Glance
- Tasks: Be the first point of contact for customers, solving their queries and providing support.
- Company: Join SNG, one of England's largest housing associations making a real difference.
- Benefits: Part-time hours, competitive pay, and the chance to help your community.
- Other info: Fixed-term role with opportunities for personal growth in a supportive environment.
- Why this job: Make a positive impact on people's lives while gaining valuable customer service experience.
- Qualifications: Must have a full UK driving licence and own transport.
The predicted salary is between 25099 - 30677 £ per year.
SNG (Sovereign Network Group) is one of the largest housing associations in England.
We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.
What is a Customer Service Advisor at SNG?
Our Customer Service Advisors are at the heart of what we do.
The team is the first point of contact for our 200,000 customers.
They count on us when they need support, and you will handle and solve their questions.
We have a 12 Month Fixed Term, Part Time opportunity to join our team in our Greenham Office, working 22.5 hours per week.
This role will be based on-site, and is not a hybrid role.
The
Role: This role is in our alarm response centre operating a blue light service for our customers 24/7.
As our Out of Hours Customer Service Advisor , you'll answer all incoming customer questions, and when needed make outgoing calls to customers.
You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution.
Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential.
After training, you may need to wo...
Customer Services Advisor - Careline and OOH employer: SNG (Sovereign Network Group)
Sovereign Network Group is an excellent employer, offering a supportive work culture that values employee growth and development. With competitive benefits such as a company van, fuel card, and yearly tool allowance, our team members enjoy the flexibility of working across Newbury, Thatcham, Reading, and surrounding areas while contributing to meaningful residential projects.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
