At a Glance
- Tasks: Support customers by resolving queries and ensuring excellent service.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: Starting salary of £28,000, hybrid working after 6 months, and career growth.
- Other info: Full-time role with a supportive team environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24081 - 29433 £ per year.
Our Customer Service Advisors are at the centre of what we do.
The team is the first point of contact for our customers.
They rely on us to be there when they need support and you will be owning and resolving their queries.
Our current positions are for full time, permanent Customer Service Advisors working 37 hours a week.
You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday.
The first 6 months will be based in our Hertford office then we can offer you hybrid working.
We offer a starting salary of circa £28,000.
The Role You'll be speaking to our customers and supporting them with a range of queries and liaising with colleagues across the business for answers where needed.
You could be reporting repairs, answering questions about rent payments, complaints, reporting anti social behaviour and general enquiries around rehousing and SNG.
You'll ensure an excellent customer experience by being part of an amazing team that responds to our customers needs and delivers resolutions where possible You will record relevant details in our systems, enabling an accurate diagnosis of issues and provision of appropriate responses You'll communicate effectively making sure we give our customers clear, accurate information and advice in a professional manner You will Work collaborat...
Customer Services Advisor employer: SNG (Sovereign Network Group)
At Sovereign Network Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises health and safety while making a meaningful impact in the community. Our Plumbers enjoy competitive salaries, generous benefits including enhanced leave options and a matched pension scheme, as well as opportunities for personal and professional growth within a diverse and inclusive environment. With a focus on employee wellbeing and satisfaction, working with us means being part of a team that values your contributions and supports your career journey.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
