At a Glance
- Tasks: Manage appointments and ensure excellent customer service in a fast-paced environment.
- Company: Join SNG, the 6th largest housing association in the UK, focused on quality homes and communities.
- Benefits: Enjoy flexible working, 25 days holiday, and a £450 annual flex-pot.
- Why this job: Make a positive impact while developing your skills in a supportive, inclusive culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This is a full-time, 12-month fixed-term contract based in Basingstoke.
The predicted salary is between 28800 - 43200 £ per year.
We have a fantastic opportunity for a full-time 12 month Fixed Term Contract Coordinator to join our Compliance Services Team working from our Basingstoke office.
About Sovereign Network Group (SNG): We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better.
The role: We are committed to making a lasting, positive impact on our customers by providing safe, high-quality homes and connected communities. You will play a key role in delivering excellent customer service by managing planned, compliance, and repair appointments efficiently and effectively. Working closely with colleagues and contractors, you'll ensure all work meets regulatory standards and supports a consistent, customer-focused experience across our housing stock. This role requires a proactive approach in a fast-paced environment, aligned with our values at SNG.
Key Accountabilities Include:
- Operational Delivery
- Ensure safe, timely, and customer-focused service outcomes.
- Promote a positive, safety-led culture and escalate concerns appropriately.
- Collaborate effectively across teams, partners, and departments.
- Adapt to workload changes and support cross-functional priorities.
- Build trust-based relationships with field teams and stakeholders.
- Identify resourcing needs to maintain service continuity and mitigate risk.
- Monitor reports to track targets, optimise operative utilisation, and flag issues.
- Act as the first point of contact for operational queries in your area.
- Assist with complaint handling and resolution.
- Ensure consistent application of systems and processes across teams.
- Maintain strong knowledge of compliance, legislation, and procedures.
- Follow processes to ensure financial compliance and budget alignment.
- Accurately process purchase orders and invoices.
- Support cost recovery and improvement project delivery.
- Build effective working relationships with colleagues, contractors, and stakeholders.
- Follow organisational policies and represent the business professionally.
Knowledge & Skills Required:
- Ability to flex and support colleagues during periods of high workload.
- Experience of operating within a fast paced highly regulated environment.
- Ability to propose creative solutions that drive improvement.
- Excellent decision-making skills enable responsive action to ensure the best customer outcome.
- Evidence of excellent customer service achievements in a busy delivery environment.
- Excellent oral and written communication and interpersonal skills.
- Ability to interpret and use complex data.
- Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes.
- Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken by the teams.
- Ability to communicate responsibilities to data users and assure the proper use of data within the Customer Data Domain.
- Understanding of data breaches, associated implications and industry standards of preventing/triaging a breach.
- High level understanding of safety compliance processes and procedures, and ensuring these are followed at all times to manage risk to customers and Sovereign.
- Ability to impact assess and to understand the difference between 'major' and 'minor' data issues.
- Knowledge of methods to monitor the quality of data and identify issues e.g. reconciliations.
What You'll Receive From Us:
- £450 flex-pot annually, discounted shopping & cycling scheme.
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Company pension scheme matched up to 12%, life cover at 4x your salary.
- Flexible working - we're committed to giving people flexibility as widely as possible.
- Options for private medical insurance, dental insurance & critical illness cover.
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Coordinator - Property Services (Fixed Term) employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services (Fixed Term)
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Coordinator role, especially around operational delivery and stakeholder management. This will help you articulate how your experience aligns with their needs during any discussions.
✨Tip Number 2
Network with current or former employees of SNG to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when you apply.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer service challenges in a fast-paced environment. Highlighting your problem-solving skills will demonstrate your ability to thrive in the role.
✨Tip Number 4
Research the latest trends in property services and compliance regulations. Showing that you're knowledgeable about the industry will set you apart and show your commitment to staying informed.
We think you need these skills to ace Coordinator - Property Services (Fixed Term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the key accountabilities of the Coordinator - Property Services role. Emphasise your ability to manage compliance, customer service, and operational delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your past experiences have prepared you for the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on skills such as stakeholder management, decision-making, and data compliance. Provide concrete examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills and experiences align with the role of Coordinator in Property Services, especially in areas like customer service and compliance.
✨Showcase Your Problem-Solving Skills
Since the role requires a proactive approach, think of examples from your past experiences where you've successfully identified issues and implemented solutions. This will demonstrate your ability to adapt and respond effectively in a fast-paced environment.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills and ability to work collaboratively. Prepare specific examples that highlight your experience in building relationships with colleagues and stakeholders, as well as how you handle complaints and resolve conflicts.
✨Familiarise Yourself with Compliance Standards
Given the importance of compliance in this role, brush up on relevant health, safety, and environmental legislation. Being able to discuss these topics confidently will show your commitment to maintaining high standards and ensuring customer safety.