At a Glance
- Tasks: Coordinate repairs and maintenance, manage schedules, and liaise with residents and trades staff.
- Company: Join Sovereign Network Group, the 6th largest housing association in the UK, focused on excellence.
- Benefits: Enjoy 25 days holiday, flexible working, a generous pension scheme, and wellbeing discounts.
- Other info: We celebrate diversity and encourage applications from all backgrounds to create an inclusive workplace.
- Why this job: Be part of a dynamic team that values customer service and offers opportunities for personal growth.
- Qualifications: Experience in administration, strong customer service skills, and ability to manage workloads under pressure.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Coordinator - Property Services - Fixed Term role at SNG (Sovereign Network Group)
We are currently looking for a Coordinator to join our fast paced operations support team, working in our Property Services division in our Nibley Office on a 12 month FTC Basis.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You\'ll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What We Look For
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own work load
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
- As someone committed to customer service, you\\\'ll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
Rewards package
- 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous company pension scheme, matched up to 12%
- Flexible working
- Recognition scheme
- Wellbeing discounts
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Management
- Industries
- Government Administration
Coordinator - Property Services - Fixed Term in Bristol employer: SNG (Sovereign Network Group)
Sovereign Network Group (SNG) is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those seeking meaningful employment in the property services sector. With a generous rewards package including up to 30 days of holiday, a robust pension scheme, and flexible working options, employees are encouraged to grow and thrive in their roles. Located in Nibley, SNG fosters strong teamwork and collaboration, ensuring that every team member feels valued and empowered to contribute to the success of the organisation.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Property Services - Fixed Term in Bristol
✨Tip Number 1
Familiarise yourself with the property services sector, especially in relation to building maintenance terminology. This knowledge will help you communicate effectively with trade staff and understand the nuances of the role.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've managed busy workloads in previous roles. Be ready to discuss specific situations where you successfully prioritised tasks under pressure.
✨Tip Number 3
Showcase your customer service experience by sharing stories that highlight your ability to resolve complaints and queries. This will illustrate your commitment to providing excellent service, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of Sovereign Network Group or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, helping you tailor your approach during the application process.
We think you need these skills to ace Coordinator - Property Services - Fixed Term in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in administration and customer service. Emphasise any roles where you managed schedules or worked in a busy environment, as these are key aspects of the Coordinator position.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent service in previous roles and how you can contribute to the Property Services division.
Highlight Relevant Skills:Clearly outline your skills that match the job description, such as your ability to manage workloads, your customer service focus, and any experience with building maintenance terminology or computer systems.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Coordinator role.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Showcase Your Organisational Skills
As a Coordinator, being organised is key. Prepare examples of how you've successfully managed schedules or workloads in previous roles. This will demonstrate your ability to handle the busy nature of the job.
✨Emphasise Customer Service Experience
Highlight your experience in customer-focused roles. Be ready to discuss specific instances where you resolved complaints or queries effectively, showcasing your strong customer service focus.
✨Familiarise Yourself with Building Maintenance Terminology
While not mandatory, having a basic understanding of building maintenance terms can set you apart. Research common terminology and be prepared to discuss how it relates to scheduling repairs and liaising with trade staff.
✨Demonstrate Your Ability to Work Under Pressure
The role involves managing multiple tasks simultaneously. Prepare to share examples of how you've successfully worked under pressure in the past, highlighting your quick thinking and problem-solving skills.
