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- Tasks: Coordinate repairs and maintenance, manage schedules, and liaise with trades and residents.
- Company: Join Sovereign Network Group, the 6th largest housing association in the UK.
- Benefits: Enjoy flexible working, a £450 benefits pot, and 25 days holiday plus bank holidays.
- Why this job: Be part of a supportive team, improve customer experiences, and make a real impact.
- Qualifications: Experience in administration, strong customer service skills, and ability to work under pressure.
- Other info: We are a Disability Confident employer, promoting inclusive recruitment.
The predicted salary is between 30000 - 42000 £ per year.
Are you well organised and enjoy providing excellent service to customers and colleagues? Do you thrive in a busy and varied role?
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You\’ll liaise with trade staff and repairs staff to ensure all appointment targets are met, and communicate with residents about their scheduled repairs and maintenance.
Responsibilities include:
- Delivering the right outcome for our customers
- Being a first point of contact for business partners within your area
- Assisting in complaint and query resolution
- Managing a diary and bookings schedule for the team
- Completing administrative tasks
- Seeking opportunities for performance improvement and offering solutions
- Developing strong working relationships with team members and stakeholders
Qualifications and experience:
- Solid experience in administration within a busy customer-focused role
- Some understanding of building maintenance terminology (preferred)
- Experience using multiple computer systems
- Ability to manage your workload independently
- Strong customer service skills and confident telephone manner
- Ability to work quickly, clearly, and under pressure
- Empathy and passion for helping people
As part of our Property Team, you\’ll be responsible for scheduling repairs and maintenance to align with our trade staff and contractors\’ diaries. We are a Disability Confident employer, committed to inclusive recruitment.
About Disability Confident: We offer interviews to applicants who declare a disability and meet the minimum job criteria. For more details, please visit our website.
We are excited to have joined forces with Network Homes as of October 2023, forming Sovereign Network Group (SNG), the 6th largest housing association in the UK.
Benefits include:
- £450 yearly flexible benefit pot
- 25 days holiday plus bank holidays (pro-rated, with options to buy/sell holiday)
- Generous pension scheme (up to 12% match)
- Flexible working arrangements
- Recognition scheme
- Wellbeing discounts
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Coordinator - Fire and Security Team employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Fire and Security Team
✨Tip Number 1
Familiarise yourself with the building maintenance terminology. This will not only help you understand the role better but also demonstrate your commitment and knowledge during any discussions with the hiring team.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can help you prepare for potential questions about handling complaints or queries, showcasing your ability to manage difficult situations effectively.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar organisations. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing appointments and repairs. Presenting this during your interview can highlight your proactive approach and ability to handle the responsibilities of the role.
We think you need these skills to ace Coordinator - Fire and Security Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and customer service. Use specific examples that demonstrate your ability to manage workloads independently and your understanding of building maintenance terminology.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined in the job description. Mention your ability to handle complaints and queries effectively, as well as your experience in scheduling and diary management.
Showcase Your Customer Service Skills: Provide examples of how you've delivered excellent service in previous roles. Highlight any situations where you resolved complaints or improved performance, as these are key aspects of the Coordinator position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Showcase Your Organisational Skills
As a Coordinator, being organised is key. Prepare examples of how you've successfully managed schedules or diaries in previous roles. Highlight your ability to prioritise tasks and handle multiple responsibilities efficiently.
✨Demonstrate Customer Service Excellence
Since the role involves liaising with residents and trade staff, be ready to discuss your customer service experience. Share specific instances where you resolved complaints or queries effectively, showcasing your empathy and communication skills.
✨Familiarise Yourself with Building Maintenance Terminology
While not mandatory, having a basic understanding of building maintenance terms can set you apart. Brush up on relevant terminology and be prepared to discuss how this knowledge can help you in scheduling repairs and maintenance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to manage tight deadlines or conflicting priorities, and explain how you navigated those challenges while maintaining service quality.
