At a Glance
- Tasks: Support customers in managing housing costs and ensure tenancy sustainability.
- Company: Join SNG, a leading Housing Association making a difference in communities.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative team environment with a focus on community support.
- Why this job: Make a real impact by helping people secure their homes and manage finances.
- Qualifications: Strong communication skills and experience in customer account management.
The predicted salary is between 30000 - 40000 € per year.
SNG (Sovereign Network Group) is a large Housing Association, where we provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're looking for a Coordinator - Customer Accounts to join our dedicated income team in Greenham (Thatcham), helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively. This is a hybrid working role, where you'll work from home and in the office 2 days per week.
The Role: As a Coordinator - Customer Accounts, you'll play a key part in supporting the income service by providing administrative support to ensure collection of housing costs and promoting tenancy sustainability. Based from our Greenham office, you'll work from home and in the office 2 days per week.
What You'll Be Doing:
- Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.
- Managing housing benefit overpayments, universal credit verifications, and account reconciliations.
- Maintaining accurate records and ensuring financial data meets quality and compliance standards.
- Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.
- Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.
- Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.
- Supporting early intervention strategies for arrears prevention and tenancy sustainment.
What We're Looking For:
- Strong communication and problem-solving skills, with a customer-first mindset.
- Experience within housing, income, or customer account management.
- Knowledge of welfare benefits such as Universal Credit or Housing Benefit.
- Excellent administration and data management skills with strong attention to detail.
- Confident using IT systems and software to manage and analyse financial data.
Coordinator - Customer Accounts employer: SNG (Sovereign Network Group)
SNG (Sovereign Network Group) is an exceptional employer, offering a supportive work culture that prioritises community investment and employee development. With a hybrid working model based in Greenham, employees benefit from flexible arrangements while contributing to meaningful initiatives that help sustain tenancies and improve lives across the region. Join us to be part of a dedicated team that values collaboration, innovation, and the growth of both our customers and staff.
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Customer Accounts
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at SNG or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Universal Credit and Housing Benefit. Show us you know your stuff and can handle the financial aspects of the Coordinator role with ease.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to resolve customer issues or manage accounts effectively. We want to see how you tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at SNG.
We think you need these skills to ace Coordinator - Customer Accounts
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Coordinator - Customer Accounts. Highlight your experience in housing, income management, or customer accounts, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customers and how your problem-solving skills can help sustain tenancies. Keep it friendly and professional!
Showcase Relevant Experience:When filling out your application, be specific about your past roles. Mention any experience with welfare benefits like Universal Credit or Housing Benefit, as well as your admin skills. We love attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of housing benefits, Universal Credit, and the specific challenges customers face. Being able to discuss these topics confidently will show that you're not just interested in the role but also understand the impact it has on people's lives.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved issues or provided support, as these stories will highlight your customer-first mindset.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've had to solve problems, especially related to financial data or customer accounts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them clear and impactful.
✨Familiarise Yourself with Data Management
Since you'll be handling financial data, it's crucial to show your comfort with IT systems and data management. Prepare to talk about any relevant software you've used and how you've ensured accuracy and compliance in your previous roles.
