At a Glance
- Tasks: Support customers in managing housing costs and ensure tenancy sustainability.
- Company: Join SNG, a leading Housing Association making a difference in communities.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative team environment with a focus on community support.
- Why this job: Make a real impact by helping people secure their homes and manage finances.
- Qualifications: Strong communication skills and experience in customer account management.
The predicted salary is between 30000 - 40000 € per year.
SNG (Sovereign Network Group) is a large Housing Association, where we provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're looking for a Coordinator - Customer Accounts to join our dedicated income team in our Hurn hub (Christchurch) helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively. This is a hybrid working role, where you'll work from home and in the office 2 days per week.
The Role: As a Coordinator - Customer Accounts, you'll play a key part in supporting the income service by providing administrative support to ensure collection of housing costs and promoting tenancy sustainability. Based from our Christchurch, Hurn office, you'll work from home and in the office 2 days per week.
What You'll Be Doing:
- Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.
- Managing housing benefit overpayments, universal credit verifications, and account reconciliations.
- Maintaining accurate records and ensuring financial data meets quality and compliance standards.
- Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.
- Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.
- Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.
- Supporting early intervention strategies for arrears prevention and tenancy sustainment.
What We're Looking For:
- Strong communication and problem-solving skills, with a customer-first mindset.
- Experience within housing, income, or customer account management.
- Knowledge of welfare benefits such as Universal Credit or Housing Benefit.
- Excellent administration and data management skills with strong attention to detail.
- Confident using IT systems and software to manage and analyse financial data.
Coordinator - Customer Accounts in Christchurch employer: SNG (Sovereign Network Group)
SNG (Sovereign Network Group) is an exceptional employer, offering a supportive and collaborative work culture that prioritises the well-being of its employees while making a meaningful impact in the communities we serve. With hybrid working arrangements from our Hurn hub in Christchurch, employees benefit from flexibility, professional growth opportunities, and the chance to contribute to the creation of affordable homes across England. Join us to be part of a dedicated team that values your skills and fosters a customer-first approach in all we do.
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Customer Accounts in Christchurch
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at SNG or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer accounts and tenancy sustainability. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the IT systems and software mentioned in the job description. Being confident in these tools will demonstrate your readiness to manage financial data right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Coordinator - Customer Accounts in Christchurch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Coordinator - Customer Accounts. Highlight your experience in housing, income management, or customer accounts, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customers and how your problem-solving skills can help sustain tenancies. Keep it friendly and professional!
Showcase Relevant Experience:When detailing your work history, focus on roles where you’ve managed financial data or worked with welfare benefits like Universal Credit. We want to see how your past experiences make you a perfect fit for our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our dedicated income team!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of housing benefits like Universal Credit and Housing Benefit. Familiarise yourself with the role's responsibilities, especially around managing payments and supporting customers. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since strong communication is key for this role, think of examples where you've successfully resolved customer issues or collaborated with teams. Be ready to discuss how you can maintain a customer-first mindset while managing accounts effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've tackled challenges in previous roles. Whether it’s dealing with payment issues or coordinating with different departments, highlight your problem-solving skills and how they can benefit the income team.
✨Get Comfortable with Data Management
As the role involves maintaining accurate records and financial data, be ready to discuss your experience with IT systems and data management. Bring examples of how you've ensured compliance and quality in your previous work to the table.
