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- Tasks: Help customers with budgeting and welfare benefit advice to improve their financial situation.
- Company: Join a supportive team dedicated to making a real difference in people's lives.
- Benefits: Enjoy 25 days holiday, skill development, and a friendly work environment.
- Why this job: Make a positive impact while gaining valuable experience in a rewarding role.
- Qualifications: Knowledge of the benefits system and experience supporting customers with empathy.
- Other info: Opportunity for career growth within a diverse and successful organisation.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Income Advisor, you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.
Key Responsibilities & Requirements
- Up-to-date working knowledge of the benefits system
- Experience supporting customers to complete statements and applications
- Ability to work with internal and external partners to achieve the best outcome for the customer
- Experience supporting vulnerable customers with kindness and empathy
- Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload
- Having a car and full driving licence is essential (role requires travel)
- DBS check will be undertaken for the successful candidate
What We Offer
As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. 25 Days Holiday +
Benefits Advisor in Christchurch employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Advisor in Christchurch
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and benefits advice, so you can show them how you fit right in. Practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to make a difference. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Benefits Advisor in Christchurch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with budgeting and welfare benefits. We want to see how your skills align with the role of a Benefits Advisor, so don’t hold back on showcasing your relevant experience!
Showcase Your Empathy: Since you'll be supporting vulnerable customers, it’s crucial to demonstrate your kindness and empathy in your application. Share examples of how you've helped others in similar situations – we love to see that compassionate side!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Benefits Inside Out
Make sure you brush up on the latest benefits system and regulations. Familiarise yourself with common welfare benefits, budgeting advice, and how to complete Income and Expenditure statements. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Benefits Advisor, you'll be working with vulnerable customers. Prepare examples from your past experiences where you've demonstrated kindness and empathy. Think about situations where you’ve helped someone through a tough time or provided support that made a difference.
✨Prepare for Partner Collaboration
Since the role involves working with various partners, be ready to discuss how you’ve successfully collaborated with others in previous roles. Highlight any experience you have with external agencies or internal teams, and how you navigated those relationships to achieve positive outcomes for customers.
✨Practice Decision-Making Scenarios
You’ll need effective decision-making skills, so prepare for situational questions. Think of scenarios where you had to prioritise tasks or make tough decisions under pressure. Practising these responses will help you articulate your thought process clearly during the interview.
