At a Glance
- Tasks: Provide customer-centric welfare benefit advice and support budgeting.
- Company: Join a passionate team at Sovereign Network Group in Bristol.
- Benefits: Enjoy 25 days holiday, flexible benefits, and wellbeing perks.
- Other info: Hybrid role with excellent career development and a commitment to inclusion.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Knowledge of the benefits system and experience supporting customers.
The predicted salary is between 32000 - 38000 € per year.
Salary: £32,000.00 - £38,000.00 Per year
Can you deliver customer-centric welfare benefit advice and income maximisation? We have an opportunity for a Welfare Benefits Advisor to join our Customer Income Team in Bristol. This is a hybrid working role with a minimum of 2 days per week in the office.
The Role:
- As a Welfare Benefits Advisor, you'll provide our customers with budgeting and welfare benefit advice.
- This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support.
- You'll be working with both internal and external partners including Housing Benefit, Department of Works and Pensions and independent money, debt or legal advice services.
To be successful in this role you'll need:
- An up-to-date working knowledge of the benefits system.
- Experience of supporting customers to complete statements and applications.
- The ability to work with internal and external partners to achieve the best outcome for the customer.
- Experience of supporting vulnerable customers with kindness and empathy.
- Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
You'll need to travel in this role, so having a car and full driving licence is essential.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and Life cover at 4x salary.
- Enhanced maternity/paternity/adoption pay.
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Please note an Enhanced DBS check will be undertaken for the successful candidate.
Welfare Benefits Advisor in Bristol employer: SNG (Sovereign Network Group)
At Sovereign Network Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Bristol. Our commitment to employee wellbeing is reflected in our generous benefits package, which includes 25 days of holiday, additional wellbeing days, and a matched pension scheme, alongside opportunities for professional growth and development. Join us to make a meaningful impact while enjoying a flexible hybrid working model that promotes work-life balance.
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Advisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the welfare benefits sector on LinkedIn or at local events. You never know who might have a lead on a job or can give you insider tips on landing that Welfare Benefits Advisor role.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to customer-centric advice and budgeting. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your knowledge! When you get the chance to chat with potential employers, drop in some insights about the benefits system and how you've helped customers in the past. It’ll show them you’re not just a candidate, but a passionate advocate for those in need.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our Customer Income Team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Welfare Benefits Advisor in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Welfare Benefits Advisor role. Highlight your experience with budgeting and welfare benefits, and show us how you can deliver customer-centric advice.
Showcase Your Empathy:In your application, let us know about your experience supporting vulnerable customers. We want to see how you’ve used kindness and empathy in your previous roles, so share some examples!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Benefits Inside Out
Make sure you brush up on the latest welfare benefits and budgeting advice. Familiarise yourself with the Income and Expenditure statements, as well as the application processes for various benefits and grants. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Empathy and Kindness
As a Welfare Benefits Advisor, you'll be working with vulnerable customers. During the interview, demonstrate your ability to connect with people by sharing examples of how you've supported others in the past. Highlight your diplomatic approach and how you prioritise kindness in your interactions.
✨Prepare for Partner Collaboration
Since you'll be liaising with internal and external partners, think about your past experiences working in teams or with other organisations. Be ready to discuss how you’ve successfully collaborated to achieve positive outcomes for customers, showcasing your teamwork skills and effective communication.
✨Practice Decision-Making Scenarios
Expect situational questions that assess your decision-making skills. Prepare by thinking of scenarios where you had to make tough choices or prioritise tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your thought process clearly.
