At a Glance
- Tasks: Lead the staircasing and resales service for homeowners, ensuring a smooth process.
- Company: Join SNG, a supportive team with a hybrid working approach.
- Benefits: Flexible working, competitive pay, and a chance to make a difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a champion for customers and enhance their homeownership experience.
- Qualifications: Experience in housing or estate agency with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of our Bristol office on a 6 month FTC. At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).
The role involves leading the delivery of a professional, effective, and efficient staircasing & resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. You will be responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners are professionally guided through the process.
Key accountabilities:
- Deliver a seamless and transparent shared ownership sales service, providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to Acquire.
- Act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groups.
- Deal effectively with all administration and documentation relating to staircasing and resales, storing and retaining legal documentation in line with data protection requirements.
- Process application forms and all supporting information such as valuations, financial assessments and collecting of administration fees on behalf of SNG to ensure contractual and legislative timescales/standards are met.
- Confidently communicate and liaise with a range of external professionals including solicitors, mortgage brokers, estate agents, surveyors and financial advisors as well as a range of internal stakeholders across the transactions.
- Drive sales through proactive case management, approve RICS valuations ensuring the report accurately reflects the current market value.
What we look for:
- An understanding of shared ownership staircasing and resales.
- A housing background from within either estate agency or housing association with an understanding of sales, shared ownership customers and leases.
- Strong communication and customer service skills.
- Ability to carry out multiple tasks and prioritise workload accordingly.
- Good relationship building skills with internal and external stakeholders.
Staircasing and Resales Consultant (Fixed Term) in Bristol employer: SNG (Sovereign Network Group)
At SNG, we pride ourselves on being an exceptional employer, offering a supportive hybrid working environment that balances home and office life in our vibrant Bristol location. Our commitment to employee growth is evident through continuous training opportunities and a culture that champions customer service excellence, making every day rewarding as you help homeowners navigate their staircasing and resale journeys.
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Staircasing and Resales Consultant (Fixed Term) in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who know about staircasing and resales. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of shared ownership and the legalities involved. We want you to feel confident discussing how you can deliver an excellent service to customers during the interview.
✨Tip Number 3
Showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for clients. This will help us see how you can champion customer satisfaction in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Staircasing and Resales Consultant (Fixed Term) in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Staircasing and Resales Consultant role. Highlight your experience in shared ownership, sales, and customer service. We want to see how your background fits with what we do at SNG!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience that aligns with our key accountabilities.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on shared ownership staircasing and resales. Understand the legal and contractual requirements, as well as the best practices in the industry. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent service to homeowners, be prepared to share examples of how you've gone above and beyond for customers in the past. Highlight your communication skills and how you build relationships with clients and stakeholders.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage multiple tasks or deal with difficult clients. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in staircasing and resales, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
