At a Glance
- Tasks: Manage customer accounts, provide payment solutions, and recover outstanding debts.
- Company: Join SNG, a leading organisation dedicated to affordable housing and community support.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Friendly team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and knowledge of financial matters required.
The predicted salary is between 28000 - 42000 £ per year.
We have an opportunity for an Income Officer to join our Customer Accounts team in Bristol. This is a full-time permanent role with a mix of customer visits, home and office working. We are offering a starting salary of £32,000 - £37,000 per year.
Responsibilities
- Working directly with customers to manage their accounts, provide payment solutions and take appropriate action to recover outstanding debts.
- Taking a proactive approach to prevent customers from falling into arrears, negotiating repayment arrangements, monitoring payment plans and working closely with internal teams and external agencies to ensure they receive the right advice and support.
- Being on standby to visit customers in their home as well as occasionally preparing paperwork for legal cases and attending court hearings.
To be an Income Officer at SNG you will need strong communication skills and the ability to advise customers sensitively on financial matters and arrears management. You will have knowledge of welfare benefits, arrears management, debt recovery processes and income collection.
Requirements / Qualifications
- The ability to work collaboratively with colleagues, managers and external partners.
- A high level of IT literacy.
- Strong organisational and time management skills.
- The ability to manage a caseload effectively.
- The ability to be office-based and undertake regular customer visits; you will need access to your own car and a full driving licence.
- A DBS check will also be undertaken for the successful candidate.
What we can offer you
As a member of the Customer Accounts Team, you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional Wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and Life cover at 4x salary.
- Enhanced maternity/adoption pay.
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service).
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
Income Officer in Bristol employer: SNG (Sovereign Network Group)
Sovereign Network Group is an excellent employer, offering a supportive work culture that values employee growth and development. With competitive benefits such as a company van, fuel card, and yearly tool allowance, our team members enjoy the flexibility of working across Newbury, Thatcham, Reading, and surrounding areas while contributing to meaningful residential projects.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SNG. Understand their mission and values, especially around community support and affordable housing. This will help you connect your skills to what they care about.
✨Tip Number 2
Practice your communication skills! As an Income Officer, you'll need to be sensitive and clear when discussing financial matters. Role-play with a friend or family member to get comfortable with potential questions and scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your caseload effectively. Bring examples of how you've handled multiple tasks or projects in the past, especially in high-pressure situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our team at SNG. Don’t miss out on this opportunity!
We think you need these skills to ace Income Officer in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Officer role. Highlight your experience in managing accounts, debt recovery, and any relevant communication skills that show you can handle sensitive financial matters.
Showcase Your Skills:We want to see your strong organisational and time management skills shine through. Use specific examples from your past roles to demonstrate how you've effectively managed caseloads or worked collaboratively with teams.
Be Personable:As an Income Officer, you'll be working directly with customers. Let your personality come through in your application! Share experiences where you've successfully negotiated repayment arrangements or provided support to those in need.
Apply Through Our Website:Don't forget to apply through our careers site! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a difference in people's lives.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, arrears management, and debt recovery processes. Being able to discuss these topics confidently will show that you're serious about the role and understand what it entails.
✨Show Off Your Communication Skills
As an Income Officer, you'll need to communicate sensitively with customers about financial matters. Practice articulating your thoughts clearly and empathetically, perhaps even role-playing with a friend to get comfortable with difficult conversations.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed a caseload effectively in the past. Highlight your time management skills and how you prioritise tasks, as this will be crucial in handling customer accounts and payment plans.
✨Be Ready for Home Visits
Since the role involves customer visits, think about how you would approach these situations. Be prepared to discuss your experience with face-to-face interactions and how you would handle sensitive discussions in a customer's home.
