At a Glance
- Tasks: Manage customer accounts, provide payment solutions, and recover outstanding debts.
- Company: Join SNG, a leading organisation dedicated to affordable housing and community support.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Friendly team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and knowledge of financial matters required.
The predicted salary is between 28000 - 42000 £ per year.
We have an opportunity for an Income Officer to join our Customer Accounts team in Bristol. This is a full-time permanent role with a mix of customer visits, home and office working. We are offering a starting salary of £32,000 - £37,000 per year.
Responsibilities
- Working directly with customers to manage their accounts, provide payment solutions and take appropriate action to recover outstanding debts.
- Taking a proactive approach to prevent customers from falling into arrears, negotiating repayment arrangements, monitoring payment plans and working closely with internal teams and external agencies to ensure they receive the right advice and support.
- Being on standby to visit customers in their home as well as occasionally preparing paperwork for legal cases and attending court hearings.
To be an Income Officer at SNG you will need strong communication skills and the ability to advise customers sensitively on financial matters and arrears management. You will have knowledge of welfare benefits, arrears management, debt recovery processes and income collection.
Requirements / Qualifications
- The ability to work collaboratively with colleagues, managers and external partners.
- A high level of IT literacy.
- Strong organisational and time management skills.
- The ability to manage a caseload effectively.
- The ability to be office-based and undertake regular customer visits; you will need access to your own car and a full driving licence.
- A DBS check will also be undertaken for the successful candidate.
What we can offer you
As a member of the Customer Accounts Team, you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional Wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and Life cover at 4x salary.
- Enhanced maternity/adoption pay.
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service).
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
Income Officer in Bristol employer: SNG (Sovereign Network Group)
Sovereign Network Group is an excellent employer, offering a supportive work culture that values employee growth and development. With competitive benefits such as a company van, fuel card, and yearly tool allowance, our team members enjoy the flexibility of working across Newbury, Thatcham, Reading, and surrounding areas while contributing to meaningful residential projects.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Bristol
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like SNG (Sovereign Network Group). Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Income Officer in Bristol
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to SNG (Sovereign Network Group).
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on SNG (Sovereign Network Group)'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with SNG (Sovereign Network Group).
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at SNG (Sovereign Network Group) will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former SNG (Sovereign Network Group) employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
