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- Tasks: Engage with residents and ensure their needs are met during retrofit projects.
- Company: Sovereign Network Group, committed to creating better homes and communities.
- Benefits: Flexible working, valuable experience in the housing sector, and a supportive team environment.
- Other info: Opportunity for career growth in a socially responsible organisation.
- Why this job: Make a real difference in people's lives while enhancing your skills in customer service.
- Qualifications: Experience in customer-focused roles and a valid driving licence.
The predicted salary is between 30000 - 40000 £ per year.
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We have an opportunity for a 12 month Fixed Term Contract to join Sovereign Network Group as a Resident Liaison Officer working from either our Hurn Hub. This role will include a mix of office, home and travelling to meet with customers across our regions.
To be successful in this 12 month Fixed Term Contract you will need:
- Solid experience within a busy customer focused role, ideally within the housing sector
- Some understanding of building maintenance terminology
- Driving licence and access to vehicle
- Attend site meetings, events, appointments with customers, contractors or stakeholders as required.
- Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve.
- Promote a positive collaborative culture of Building Safety and Compliance.
- A full driving licence and car is required.
Resident Liaison Officer - Retrofit Delivery (FTC) in Bournemouth employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Retrofit Delivery (FTC) in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Sovereign Network Group and understand their mission. Be ready to discuss how your experience aligns with their focus on customer service and building safety.
✨Tip Number 3
Show off your communication skills! As a Resident Liaison Officer, you'll be interacting with customers and stakeholders. Practice articulating your thoughts clearly and confidently during conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Sovereign Network Group.
We think you need these skills to ace Resident Liaison Officer - Retrofit Delivery (FTC) in Bournemouth
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer-focused roles, especially if you've worked in housing. We want to see how you put customers at the heart of what you do!
Know Your Terminology: Brush up on building maintenance terminology before applying. We appreciate candidates who can speak our language and understand the basics of the sector.
Be Ready to Drive: Since this role requires travel, mention your driving licence and access to a vehicle in your application. We need someone who can get around easily to meet our customers!
Propose Solutions: When discussing your past experiences, don’t just list problems you faced; show us how you identified risks and proposed solutions. We love proactive thinkers who can help us promote safety and compliance!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance terminology. Familiarise yourself with common terms and concepts that might come up during the interview. This will show that you’re not just a people person but also have the technical understanding needed for the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about specific situations in busy customer-focused roles, especially in housing, where you made a positive impact. This will demonstrate your commitment to putting customers at the heart of what you do.
✨Be Ready to Discuss Risks and Solutions
Since the role involves identifying and escalating risks, come prepared with examples of how you've handled similar situations in the past. Think about challenges you faced, how you identified them, and the solutions you proposed. This will highlight your problem-solving skills and proactive approach.
✨Plan Your Journey
As this role requires travelling to meet customers, make sure you have a plan for how you'll get to the interview. If you need to drive, check the route and parking options. Arriving on time shows that you’re organised and respect others' time, which is crucial in a liaison role.