At a Glance
- Tasks: Coordinate repairs and maintenance, ensuring excellent service for residents and trades staff.
- Company: Join Sovereign Network Group, a leader in providing quality affordable homes.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Embrace a culture of inclusion and personal growth at SNG.
- Why this job: Be part of a dynamic team making a real difference in people's lives.
- Qualifications: Experience in administration and strong customer service skills required.
The predicted salary is between 25936 - 30000 £ per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast-paced operations support Team, working in our Property Services division in our Blandford Office on a Permanent Basis.
About Sovereign Network Group (SNG)
SNG provides over 85,000 homes and invests in communities across London and the South of England – our purpose, to provide quality affordable homes and places that people love for generations.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own workload
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Coordinator - Operations Support in Blandford Forum employer: SNG (Sovereign Network Group)
Sovereign Network Group (SNG) is an exceptional employer, offering a vibrant work culture in the heart of Blandford. With a strong commitment to employee wellbeing, SNG provides generous benefits including 25 days of holiday, enhanced family leave, and opportunities for personal growth through volunteering and wellness initiatives. Join us to be part of a team that values inclusion and strives to make a meaningful impact in the communities we serve.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Operations Support in Blandford Forum
✨Tip Number 1
Get to know the company! Research Sovereign Network Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with trade staff and residents, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! Prepare examples from your past experiences where you've successfully managed workloads or improved processes. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our operations support team at SNG.
We think you need these skills to ace Coordinator - Operations Support in Blandford Forum
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Coordinator, being organised is key! Make sure to highlight any experience you have in managing schedules or diaries. We want to see how you can keep things running smoothly!
Customer Service is King:Since this role is all about providing excellent service, share examples of how you've gone above and beyond for customers in the past. We love seeing that passion for helping people!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Coordinator - Operations Support role. Familiarise yourself with the responsibilities listed in the job description, especially around scheduling and customer service. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples of how you've handled customer queries or complaints in the past. Think of situations where you went above and beyond to help someone, as this will demonstrate your commitment to customer satisfaction.
✨Demonstrate Your Organisational Skills
As a Coordinator, you'll need to manage multiple tasks efficiently. Prepare to discuss how you prioritise your workload and keep track of various schedules. You might even want to bring a simple example of a system or tool you use to stay organised, as this can impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in this role. This shows that you're not only interested in the position but also eager to contribute positively to the team.
