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For Companies At a Glance
- Tasks: Design and lead activities that amplify customer voices in decision-making.
- Company: Leading housing association in England with a focus on community engagement.
- Benefits: Up to 30 days holiday, flexible benefits, and a generous pension scheme.
- Why this job: Make a real difference by ensuring residents' voices are heard and valued.
- Qualifications: Experience in resident engagement and strong communication skills.
- Other info: Hybrid role offering a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing association in England is seeking a Customer Engagement Specialist based in Basingstoke. This hybrid role involves designing and facilitating engagement activities to amplify customer voice and ensure it is central to decision-making.
Responsibilities
- Design and facilitate engagement activities to amplify customer voice and ensure it is central to decision-making.
Qualifications
- Experience in resident engagement.
- Strong communication skills.
Benefits
- Up to 30 days holiday
- Flexible benefits
- Generous pension scheme
Resident Voice Engagement Lead - Hybrid in Basingstoke employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Voice Engagement Lead - Hybrid in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those involved in customer engagement. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or examples of past engagement activities you've designed. This will help you stand out and demonstrate your experience in resident engagement.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions about customer engagement. We can help you with mock interviews to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Resident Voice Engagement Lead - Hybrid in Basingstoke
Some tips for your application 🫡
Show Your Passion for Customer Engagement: When writing your application, let us see your enthusiasm for amplifying the customer voice. Share any relevant experiences that highlight your commitment to resident engagement and how you’ve made a difference in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the specific responsibilities mentioned in the job description. We want to see how your skills align with designing and facilitating engagement activities, so don’t hold back on those details!
Highlight Your Communication Skills: Strong communication is key for this role. In your written application, showcase examples of how you've effectively communicated with residents or stakeholders in the past. This will help us understand your approach to engaging with others.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Audience
Before the interview, research the housing association and its values. Understand their approach to customer engagement and think about how your experience aligns with their mission. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Engagement Specialist, strong communication is key. Prepare examples of how you've successfully engaged with residents or customers in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Prepare Engagement Activity Ideas
Think creatively about engagement activities you could design for the housing association. Be ready to discuss these ideas during the interview, demonstrating your proactive approach and understanding of what amplifying the customer voice looks like in practice.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the current challenges they face in resident engagement or how they measure the success of their initiatives. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
