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- Tasks: Manage scheduling for repairs and maintenance while liaising with trade staff and residents.
- Company: Leading housing association in Basingstoke with a committed team.
- Benefits: Competitive benefits package and a supportive work environment.
- Why this job: Join a dynamic team and make a difference in residents' lives.
- Qualifications: Solid background in customer service and administration.
- Other info: Thriving in a busy environment is key to success in this role.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing association in Basingstoke is seeking a dynamic individual to manage scheduling for repairs and maintenance works. Your role will involve liaising with trade staff and residents, ensuring that appointment targets are met.
Ideal candidates will have a solid background in customer service and administration, enjoying challenges in a busy environment. This position offers a competitive benefits package and the chance to work with a committed team.
Property Services Scheduler & Customer Liaison in Basingstoke employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Scheduler & Customer Liaison in Basingstoke
✨Tip Number 1
Get to know the company! Research the housing association and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with trade staff and residents, it's crucial to demonstrate your ability to communicate clearly and effectively. Role-play common scenarios to boost your confidence.
✨Tip Number 3
Showcase your customer service experience! Be ready to share specific examples of how you've handled challenging situations in the past. This will highlight your problem-solving skills and ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're proactive and keen on joining our committed team right from the start.
We think you need these skills to ace Property Services Scheduler & Customer Liaison in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administration experience. We want to see how you've tackled challenges in busy environments, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Property Services Scheduler role. We love seeing enthusiasm and a genuine interest in the position.
Showcase Your Communication Skills: Since this role involves liaising with trade staff and residents, it’s crucial to demonstrate your communication skills. We recommend including specific instances where you’ve successfully managed similar interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of property services scheduling. Brush up on common repair processes and maintenance works. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves liaising with trade staff and residents, be ready to share examples of how you've handled customer service challenges in the past. Think of specific situations where you resolved issues or improved customer satisfaction – this will demonstrate your ability to thrive in a busy environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle scheduling conflicts or difficult conversations with residents. This will showcase your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
