At a Glance
- Tasks: Lead IT service strategy and enhance support experience for all colleagues.
- Company: Join SNG, a forward-thinking company based in Basingstoke.
- Benefits: Enjoy 25 days holiday, well-being days, and a matched pension scheme.
- Other info: Flexible working with a mix of home and office environments.
- Why this job: Make a real impact by driving IT service excellence and supporting your team.
- Qualifications: Strong leadership in IT service management and ITIL qualification required.
The predicted salary is between 60000 - 80000 £ per year.
SNG (Sovereign Network Group) is seeking a Head of IT Service Management based in Basingstoke. This role combines home and office working and is responsible for driving the IT service strategy, leading the IT service management function, and enhancing the IT support experience for all colleagues.
The ideal candidate will possess strong leadership in IT service management and a professional qualification in ITIL.
Perks include:
- 25 days holiday
- Well-being days
- Matched pension scheme
Head of IT Service Management | ITIL & Service Delivery in Basingstoke employer: SNG (Sovereign Network Group)
SNG (Sovereign Network Group) is an excellent employer that prioritises the well-being and professional growth of its employees. With a flexible working model that combines home and office environments, employees enjoy a supportive work culture, generous benefits such as 25 days of holiday plus well-being days, and a matched pension scheme, making it an ideal place for those looking to thrive in their careers while maintaining a healthy work-life balance.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Service Management | ITIL & Service Delivery in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SNG on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and service delivery strategies. We want to show that we’re not just familiar with the concepts, but that we can apply them effectively in real-world scenarios.
✨Tip Number 3
Don’t forget to showcase our leadership skills! Think of examples where we’ve successfully led teams or projects in IT service management. This is our chance to shine and demonstrate how we can enhance the IT support experience at SNG.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the SNG team.
We think you need these skills to ace Head of IT Service Management | ITIL & Service Delivery in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of IT Service Management role. Highlight your leadership in IT service management and any relevant ITIL qualifications to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, focusing on your experience in driving IT service strategies and enhancing support experiences.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements in previous roles. Use metrics where possible to demonstrate how you’ve improved IT service delivery or enhanced user satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in previous roles and how they can enhance service delivery at SNG.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in IT service management. Think about times when you successfully led a team or improved service processes, as this will demonstrate your capability to drive the IT service strategy.
✨Understand SNG's Culture and Values
Research SNG and understand their company culture and values. Tailor your responses to show how your personal values align with theirs, especially regarding enhancing the IT support experience for colleagues.
✨Prepare Questions to Ask
Have a list of insightful questions ready to ask the interviewers. This shows your genuine interest in the role and helps you gauge if SNG is the right fit for you. Consider asking about their current IT service challenges or future goals.
