At a Glance
- Tasks: Support and resolve customer queries, being their first point of contact.
- Company: Join a friendly and inclusive team at Sovereign Network Group.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Other info: Hybrid working after 6 months and a supportive work environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 25936 - 25936 € per year.
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office, then we can offer you hybrid working.
We offer a starting salary of £25,936. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.
What we look for:
- Great customer service skills with the ability to actively listen.
- Resilience to handle complex and difficult calls.
- Good computer literacy, using multiple systems while talking to customers.
- The ability to turn a problem into a solution.
- Empathy and a passion for helping people.
- The ability to connect and communicate with colleagues across the business.
- An understanding of home repairs is an advantage.
As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focused on bringing out the best in you, giving back what you put in.
Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!
Benefits:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Customer Services Advisor in Basingstoke employer: SNG (Sovereign Network Group)
At Sovereign Network Group, we pride ourselves on being an exceptional employer, offering a supportive and engaging work environment for our Customer Service Advisors in Basingstoke. With a strong focus on employee growth, our progression programme provides opportunities for skill enhancement and career advancement, alongside a competitive salary and generous benefits package including 25 days holiday, wellbeing initiatives, and a commitment to diversity and inclusion. Join us to be part of a team that values your contributions and fosters a culture of empathy and collaboration.
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sovereign Network Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Services Advisor, active listening is key. Try role-playing with a friend or family member where they present a problem, and you practice responding empathetically and effectively. This will prepare you for those tricky calls!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've turned a problem into a solution in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly team at SNG. Good luck!
We think you need these skills to ace Customer Services Advisor in Basingstoke
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've actively listened and resolved queries in the past, so share specific examples that showcase your skills.
Be Resilient and Empathetic:Our calls can be complex, so it's important to demonstrate your resilience and empathy in your written application. Let us know how you handle difficult situations and how you connect with customers on a personal level.
Tailor Your Application:Take the time to tailor your application to our job description. Use the same language we use and make it clear why you're a great fit for the Customer Services Advisor role. This shows us that you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Be ready to discuss your previous experiences where you actively listened and resolved customer queries. This will show that you understand the importance of being the first point of contact for customers.
✨Showcase Your Resilience
Prepare examples of how you've handled difficult situations in the past. The interviewers will want to see that you can stay calm under pressure and turn problems into solutions, so think of specific instances where you demonstrated this skill.
✨Familiarise Yourself with Home Repairs
Since most customer calls are about repairs, having a basic understanding of common home issues can give you an edge. Do a bit of research on typical repairs and maintenance tasks, so you can speak confidently about them during the interview.
✨Connect with the Company Culture
Take some time to learn about the company’s values and culture. During the interview, express your enthusiasm for their commitment to inclusion and teamwork. Showing that you align with their values can make a strong impression on the interviewers.
