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- Tasks: Engage with customers, facilitate events, and amplify resident voices in decision-making.
- Company: Join SNG, a leading housing association dedicated to community and resident engagement.
- Benefits: Enjoy 25 days holiday, wellbeing days, flexible benefits, and a generous pension scheme.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Experience in customer engagement and strong communication skills are essential.
- Other info: Hybrid role with opportunities for personal growth and community impact.
The predicted salary is between 36000 - 60000 £ per year.
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.
We are looking for a Customer Engagement Specialist to help us strengthen customer influence, embed meaningful engagement, and champion resident voice across our organisation. Based from either Basingstoke, Blandford or Bristol, this is a hybrid role working from home and in the office 2 days per week.
You will play a key part in delivering SNG's customer engagement model, designing and facilitating activities such as focus groups, scrutiny panels, digital engagement, and community events. Working closely with colleagues across SNG, you will help ensure customer voice is central to decision‑making and service improvement.
What You’ll Be Doing- Deliver high‑quality engagement activities that amplify customer voice.
- Support the rollout of SNG's new engagement model, embedding diversity, co‑creation, and scrutiny.
- Facilitate events, panels, consultations, and digital engagement opportunities.
- Support the customer scrutiny panel and help members develop skills and confidence.
- Contribute to staff training on customer engagement.
- Develop inclusive communications that showcase resident voice.
- Maintain accurate engagement data and support reporting.
- Build strong relationships with internal teams, partners, and community groups.
- Support residents to set up local groups and forums.
- Experience in resident engagement, customer voice, or community involvement.
- Strong communication and facilitation skills.
- Ability to produce clear, insightful reports.
- CIH qualification or similar.
At SNG, you will be part of a purpose-driven organisation that values fairness, inclusion, and supporting the wellbeing and development of our people. We also have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional paid Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
Customer Engagement Specialist in Basingstoke employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SNG on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Engagement Specialist role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by practising your facilitation skills. Since the role involves leading focus groups and community events, think of examples from your past where you've successfully engaged with customers or communities. We want to see your passion for amplifying customer voices!
✨Tip Number 3
Showcase your communication skills in every interaction. Whether it’s during an interview or a casual chat, be clear and engaging. Remember, this role is all about connecting with people, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission at SNG. Let’s get you on board!
We think you need these skills to ace Customer Engagement Specialist in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Customer Engagement Specialist. We want to see how you can amplify customer voice and engage effectively with residents.
Showcase Your Skills: Use your written application to demonstrate your strong communication and facilitation skills. Share examples of past experiences where you've successfully engaged with communities or facilitated events.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at SNG.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Customer Engagement Strategies
Familiarise yourself with various customer engagement models and strategies, especially those that focus on amplifying the resident voice. Be ready to discuss how you can apply these in your role at SNG.
✨Showcase Your Facilitation Skills
Prepare examples of past experiences where you've successfully facilitated events or discussions. Highlight your ability to engage diverse groups and ensure everyone feels heard, as this is crucial for the role.
✨Demonstrate Your Communication Prowess
Practice articulating your thoughts clearly and concisely. Since strong communication is key for this position, consider preparing a brief report or presentation on a relevant topic to showcase your skills.
✨Build Rapport with Interviewers
Engage with your interviewers by asking insightful questions about their current engagement initiatives. This shows your genuine interest in the role and helps establish a connection, making you memorable.
