Sovereign Network Group in Basingstoke is seeking a Customer Specialist to join the Complaints Team on a full-time, permanent basis. You will manage each case from initial complaint through to resolution, staying customer-focused throughout and coordinating with internal teams and third parties to ensure timely, fair outcomes.
In this busy role, you’ll engage with customers to understand impact, prioritise caseload, and provide regular progress updates.
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Customer Complaints & Resolution Specialist in Basingstoke employer: SNG (Sovereign Network Group)
Sovereign Network Group is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive work culture and flexible hybrid working arrangements, staff can enjoy a healthy work-life balance while making a meaningful impact in the lives of residents in Abingdon and Hungerford. The company offers ample opportunities for career development and fosters a collaborative environment where every team member's contributions are valued.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
