At a Glance
- Tasks: Provide first-line IT support and help colleagues with tech issues.
- Company: Join SNG, a leading housing association dedicated to thriving communities.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Other info: Gain valuable skills and experience in a supportive, inclusive environment.
- Why this job: Kickstart your IT career while making a real difference in people's lives.
- Qualifications: GCSE Maths and English preferred; passion for tech and problem-solving required.
The predicted salary is between 15680 - 15680 £ per year.
We have an opportunity for an Apprentice IT Service Desk Support Technician to join us at SNG. You'll be part of our IT Service Team, with an office base in Basingstoke. The salary starts from £15,680 depending on your age and experience.
About SNG
SNG (Sovereign Network Group) is one of the largest housing associations in England. Our purpose is to provide good, affordable homes in thriving communities. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community.
The Apprenticeship
As a Trainee Service Desk Support Technician, you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology. You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience.
In this role, you will:
- Record and manage IT requests and issues using a service system
- Help fix common problems such as login issues, Wi-Fi connection, or password resets
- Escalate more complex issues to specialist teams with clear information
- Keep users updated on the progress of their requests
- Follow up to make sure issues are resolved
- Support the team in meeting service targets
You’ll also spend time shadowing experienced analysts, including at the Tech Bar, to learn how to assess and resolve hardware and software issues. Throughout the apprenticeship, you’ll develop skills in customer service, problem-solving, and clear communication. You’ll also gain an understanding of how IT service teams work, including priorities, service standards, and continuous improvement. You’ll be trained to use tools such as remote support software and the organisation’s IT service system. You'll also be attending college to complete a Level 3 Information Communications Technician qualification.
At SNG, our apprenticeships are designed to give you the confidence, training and skills to build a meaningful and successful career.
The Details
We have attached a Candidate Guide to this role. This will help you with the application form and let you know what questions we are going to ask you. To complete the Level 3 course you'll ideally have, or be working towards a Maths and English GCSE. You can apply until midnight on the 23rd June 2026. We will let you know if you will be invited to our assessment days by Tuesday 14th July. The assessment day will take place on the 24th July, please make sure you are available.
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Apprentice IT Service Desk Support Technician in Basingstoke employer: SNG (Sovereign Network Group)
Sovereign Network Group (SNG) is an exceptional employer, offering a supportive and inclusive work environment for aspiring IT professionals. As an Apprentice IT Service Desk Support Technician based in Basingstoke, you'll benefit from comprehensive training, generous holiday allowances, and a strong commitment to employee wellbeing and development, ensuring you have the tools and support needed to build a successful career in IT.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice IT Service Desk Support Technician in Basingstoke
✨Tip Number 1
Get to know the company! Research SNG and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with IT issues, brush up on common tech problems and how to fix them. This will not only boost your confidence but also impress your interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on what to expect during the assessment day.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about landing this apprenticeship.
We think you need these skills to ace Apprentice IT Service Desk Support Technician in Basingstoke
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT and helping others shine through. We want to see that you're excited about the opportunity to support your colleagues and learn new skills!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant coursework or projects that demonstrate your problem-solving abilities and customer service skills.
Be Clear and Concise:Keep your writing straightforward and to the point. Use clear language to describe your experiences and avoid jargon. This will help us understand your background and how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting apprenticeship opportunity.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Tech Basics
Brush up on common IT issues like login problems, Wi-Fi connectivity, and password resets. Being able to discuss these topics confidently will show that you understand the role and can provide first-line support.
✨Familiarise Yourself with SNG
Research Sovereign Network Group and its mission to provide affordable homes. Understanding their values and community focus will help you align your answers with what they stand for during the interview.
✨Practice Clear Communication
Since you'll be helping colleagues with tech issues, practice explaining complex concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for the role.
✨Prepare Questions to Ask
Think of insightful questions about the apprenticeship and the IT service team. Asking about training opportunities or team dynamics shows your enthusiasm and interest in growing within the company.
