At a Glance
- Tasks: Join our Customer and Neighbourhood Team as an Apprentice Administrator and gain hands-on experience.
- Company: Sovereign Network Group, a leading housing association dedicated to affordable homes.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Inclusive workplace with excellent training and career growth opportunities.
- Why this job: Kickstart your career while making a real difference in communities.
- Qualifications: GCSE Maths and English preferred; enthusiasm and willingness to learn are key.
The predicted salary is between 15680 - 15680 £ per year.
We have an opportunity for an Apprentice Business Administrator to join us at SNG. You'll be part of our Customer and Neighbourhood Team, with an office base in Basingstoke. The salary starts from £15,680 depending on your age and experience.
About SNG
SNG (Sovereign Network Group) is one of the largest housing associations in England. Our purpose is to provide good, affordable homes in thriving communities. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community.
The Apprenticeship
This apprenticeship will introduce you to how we deliver our housing services and support our customers. You’ll build valuable housing skills and will make a meaningful contribution to the work that we do. You’ll spend time with different teams, including Customer Accounts, Lettings, Localities (Tenancy Management), and Supported Housing. This will give you hands-on experience and help you understand how our services work from start to finish.
In this role, you will:
- Carry out basic admin tasks and data entry
- Respond to customer enquiries
- Support case management activity
- Work with colleagues and external partners
- Attend meetings and site visits with team members
- Help with reporting and system updates
As part of the placement, you’ll shadow experienced staff to learn about their roles. As your confidence grows, you’ll be given your own tasks and responsibilities, matched to your skills and development. You'll also be attending college to complete a Level 3 Business Administrator qualification.
At SNG, our apprenticeships are designed to give you the confidence, training and skills to build a meaningful and successful career.
The Details
We have attached a Candidate Guide to this role. This will help you with the application form and let you know what questions we are going to ask you. To complete the Level 2 course you'll ideally have, or be working towards a Maths and English GCSE. You can apply until midnight on the 23rd June 2026. We will let you know if you will be invited to our assessment days by Tuesday 14th July. The assessment day will take place on the 24th July, please make sure you are available.
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Apprentice Administrator - Customer and Neighbourhood in Basingstoke employer: SNG (Sovereign Network Group)
Sovereign Network Group (SNG) is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As an Apprentice Administrator in Basingstoke, you will gain hands-on experience across various teams while pursuing a Level 3 Business Administrator qualification, all within a company dedicated to providing affordable homes and thriving communities. With generous benefits such as 25 days of holiday, wellbeing initiatives, and a commitment to diversity, SNG is the perfect place to start your career.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Administrator - Customer and Neighbourhood in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SNG. Understand their mission and values, especially around providing affordable homes and community investment. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Think about how your skills can contribute to the Customer and Neighbourhood Team. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even though it's an apprenticeship, first impressions matter. Wear something smart-casual that shows you mean business but also feel comfortable. You want to look professional while still being yourself.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Apprentice Administrator - Customer and Neighbourhood in Basingstoke
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our Customer and Neighbourhood Team and making a difference in the community.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we do at SNG.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your strengths quickly!
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail, which is super important for an admin role like this one!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Stuff
Before the interview, make sure you understand what SNG does and its mission to provide affordable homes. Familiarise yourself with their services and values, as this will show your genuine interest in the role and the company.
✨Prepare for Common Questions
Think about how your skills and experiences relate to the tasks mentioned in the job description. Be ready to discuss your previous experiences, even if they are from school or volunteering, and how they can apply to customer service and administration.
✨Show Enthusiasm
During the interview, let your passion for helping others shine through. Talk about why you want to work in housing and how you can contribute to creating thriving communities. A positive attitude can make a big difference!
✨Ask Thoughtful Questions
At the end of the interview, have a couple of questions ready to ask the interviewer. This could be about the team you'll be working with or the training opportunities available. It shows that you're engaged and eager to learn more about the role.
