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For Companies At a Glance
- Tasks: Support customers with aftercare queries and ensure a smooth transition into their new homes.
- Company: Join Sovereign Network Group, the 6th largest housing association in the UK, focused on quality service.
- Benefits: Enjoy flexible working, 25 days holiday, a generous pension scheme, and wellbeing discounts.
- Why this job: Be part of a dynamic team that values inclusion and customer satisfaction while making a real impact.
- Qualifications: Strong customer service skills, experience in administration, and the ability to manage your workload effectively.
- Other info: This role offers a mix of home and office working for a balanced lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
We have a fantastic new opportunity to join our team as an Aftercare Coordinator at Sovereign Network Group.
The role will be based from our Bristol offices. We offer flexibility which combine a mix of home and office working to ensure a positive work/life balance.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.
The Role
Reporting to the Development Aftercare Experience Manager we\’re looking for someone to contribute to a high quality aftercare service from property handover through to the end of the defects period. You will be responsible for receiving, effectively handling, and providing guidance to customers with defects-related queries and on aspects of technologies within their new home.
The role will involve ensuring all aspects of the aftercare process are carried out professionally and efficiently whilst providing the highest level of customer service. You will be liaising with relevant stakeholders to ensure that information is shared appropriately and accurately, and to ultimately seek resolution of defect matters.
- Be responsible for ensuring all aspects of the aftercare process are carried out professionally and efficiently
- Manage expectations of customers from the point of occupation through to the end of defects inspection
- Liaise with all relevant stakeholders to ensure that information is shared appropriately and accurately
- Act as the first point of contact for all after care queries and defects-related complaints
- Coordinate the recharge process in conjunction with Property Services
- Provide effective support to development teams as and when required
What We\’re Looking For
- Excellent relationship building and influencing skills with internal and external stakeholders
- Solid experience in administration within a busy customer focused role
- Experience of using several different computer systems
- Ability to manage your own work load
- Strong customer service focus & Confident telephone manner
- The ability to think quickly and clearly under pressure
- Empathy and a passion for helping people
Rewards package
- 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous company pension scheme, matched up to 12%
- Flexible working after probational period
- Recognition scheme
- Wellbeing discounts
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger. #J-18808-Ljbffr
Aftercare Coordinator employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Coordinator
✨Tip Number 1
Familiarise yourself with the aftercare process in housing associations. Understanding how property handovers and defect management work will give you an edge during interviews, as you'll be able to speak confidently about your knowledge of the role.
✨Tip Number 2
Network with current or former employees of Sovereign Network Group or similar organisations. Engaging with them on platforms like LinkedIn can provide you with insider insights into the company culture and expectations for the Aftercare Coordinator role.
✨Tip Number 3
Prepare examples of how you've successfully managed customer queries or complaints in previous roles. Being able to demonstrate your strong customer service focus and problem-solving skills will be crucial in showcasing your fit for this position.
✨Tip Number 4
Research the technologies commonly used in modern housing developments. Familiarity with these tools will not only help you in the role but also show your commitment to staying updated in the industry, making you a more attractive candidate.
We think you need these skills to ace Aftercare Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Aftercare Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and administration. Use bullet points to make it easy to read, and include specific examples of how you've successfully managed customer queries or complaints.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your relationship-building skills and your passion for helping people, as these are crucial for the Aftercare Coordinator position.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Showcase Your Customer Service Skills
As an Aftercare Coordinator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you've effectively handled queries or complaints. Highlight any specific examples where you went above and beyond to assist a customer.
✨Demonstrate Relationship Building Abilities
This role requires excellent relationship-building skills with both internal and external stakeholders. Think of instances where you've successfully collaborated with others to achieve a common goal. Be ready to explain how you maintain positive relationships even under pressure.
✨Familiarise Yourself with the Company
Research Sovereign Network Group and understand their mission, values, and recent developments, especially the merger with Network Homes. This knowledge will help you align your answers with the company's goals and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle defects-related queries. Prepare for scenario-based questions by thinking through how you would manage a difficult customer situation or a complex defect issue, showcasing your empathy and quick thinking.
